Administrative Customer Support Specialist for Distribution at Xpressen

Would you like to help ensure that thousands of parcels arrive on time?

At Xpressen, we are looking for an administrative customer support representative for our distribution department in Herning. You will be part of a strong team, where daily life is characterized by a fast pace, responsibility and close collaboration.

You will be the point of contact between customers, drivers, haulage companies and internal departments, and you will have a crucial role in ensuring that our deliveries run efficiently and professionally every day. The role includes, among other things, customer service, handling complaints, coordinating distribution tasks, telephone handling and ongoing follow-up on operations.

Your tasks

You will, among other things, come to work with

• Handling customer inquiries via phone and email.
• Follow-up on deliveries, delays and deviations.
• Processing of complaints and customer cases.
• Daily contact with drivers, haulage companies and partners.
• Creation and coordination of transport and distribution tasks.
• Ensuring high quality in customer communications.
• Follow-up on internal processes and procedures.
• Contributing to ongoing optimization of workflows and the service experience.

We imagine that you

• Are structured and good at maintaining an overview.
• Thrive with many tasks and changing priorities.
• Are service-minded and solution-oriented.
• Communicate professionally both verbally and in writing.
• Work independently and take responsibility.
• Are a team player who helps colleagues when needed.
• Have experience from customer service, transport or administration. It is an advantage, but not a requirement.

We offer

• A central role in a growing company.
• A strong team with high professionalism and good collaboration.
• A varied daily routine where no two days are the same.
• Opportunity to influence processes and improvements.
• Great colleagues and an informal, friendly tone.

Working hours and employment terms

• The working hours are Monday to Friday, from 07:00 to 20:00.
• Friday shifts are included in a fixed rotation.
• The position is full-time.
• The position is initially on a fixed-term contract.
• Start date as soon as possible.
• Salary according to qualifications.

About Xpressen

Xpressen is a nationwide transport and logistics company headquartered in Herning. We deliver thousands of shipments every day for some of Denmark's largest companies. Our success is built on high quality, fast service and employees who take responsibility.