Administrative employee - customer service, operations & product data

Are you good with people, able to juggle many different tasks – and do you enjoy making things come together?

Then you could be the one we’re looking for.

ScanTherm is a small growth-focused company, and we are looking for a new colleague who can help both customers and colleagues keep track of the many practical, administrative and coordinating tasks in daily work.

You will become part of an energetic and engaged team with a fast pace, close collaboration and a desire to develop ourselves. Technology and new ideas are a natural part of everyday life.

The position is broad. You will not be tied to one specific function, but will have a varied day-to-day with customer contact, order processing, purchasing, invoicing, freight, documentation, product data and general office administration.

What will you do?

You will be an important part of the daily operations at the office and one of those who helps to make things come together. The phone and email are a natural part of the workday, and you will have contact with private customers, installers, suppliers, partners and your colleagues.

Your tasks can include

• Answer incoming phone calls and emails
• Help customers with practical questions and ensure that technical questions are forwarded to the right colleague
• Create and follow up on customer inquiries, orders and agreements
• Assist with order processing and order confirmations
• Handle or assist with invoicing
• Assist with purchasing and contact with suppliers
• Coordinate freight, deliveries and shipments
• Coordinate between customers, installers, suppliers and colleagues
• Maintain product data, documentation and other product materials
• Assist with manuals, datasheets, price lists and similar material
• Keep our systems and customer data up to date
• Help the sales and support team with practical and administrative tasks
• Take care of various tasks that arise during the day

In other words, it is a role for you who likes variety and does not necessarily want to do the exact same thing every day.

You don’t need to know our industry beforehand

We do not expect you to know everything about heat pumps or our products when you start. The most important is that you want to learn, are curious and can keep an overview.

We will teach you our products, workflows and the systems you need. If a customer asks a question that requires technical expertise, there are always colleagues in the house who can help.

We think you fit in well if you...

• Are service-minded and enjoy helping others
• Are good on the phone and communicate politely and professionally
• Can work independently and take responsibility for your own tasks
• Can create structure and follow up, even when many things are happening at once
• Are familiar with the Microsoft 365 suite, especially Outlook, Word and Excel
• Are used to using a computer and learn new systems easily
• Are curious and want to learn new ways of working
• Speak and understand Danish

Your educational background is not decisive. You may have experience from customer service, administration, order processing, purchasing, logistics or something entirely different. The most important for us is that you are the right person for the role.

AI and digital tools

We are increasingly using digital tools and AI in our daily work.

You don’t need to be an expert, but it’s a big plus if you are already curious about AI or have experience using it for example text, documentation, research, structuring or other administrative tasks.

If you have experience with graphic programs or tools to create or edit product materials, datasheets, images or similar, that’s also an advantage – but not a requirement.

A workday with many different tasks

Some days there will be a lot of customer contact. Other days, order processing, documentation, freight, purchasing or product data will take up more. You should therefore thrive in a role where the day does not look the same every day, and where you yourself help keep the overview.

You do not have to be a technician or a classic salesperson. Your most important task is to help customers and colleagues and to help ensure the daily operation of the office runs smoothly.

Who are we?

ScanTherm is a small company in Frederikshavn with a flat organization and short decision-making paths. We are growing and looking for more skilled people who can help us continue that development.

With us you will become part of an energetic and committed team with a fast pace, where we work closely across sales, engineering, support and administration. Technology, collaboration and new ideas are a natural part of everyday life, and there is not far from idea to action.

Working hours and location

It is a full-time position with a fixed base at our office in Frederikshavn.

Monday–Thursday: 08:00–16:00

Friday: 08:00–15:30

Work takes place at our office in Frederikshavn.

Salary based on qualifications.

We would like to have our new colleague onboard as soon as possible, but we are happy to wait for the right one.

Does this sound like something for you?

Send your CV and a short application to [email protected] .

Application deadline: October 30, 2026.

We review applications on an ongoing basis and may fill the position before the deadline.