Aftersales Assistant at Proshop A/S – Aarhus

Aftersales Associate for Proshop a/s – Aarhus

Do you have experience with customer service, complaints or more complex customer cases – and are you good at staying calm when a customer is frustrated?

Then we are looking for a new colleague for our Aftersales team at Proshop's headquarters in Højbjerg near Aarhus.

You will become part of Proshop's international Sales & Support department, where more than 60 employees help our customers across several countries and languages.

About the job

As a member of Aftersales you will work with customer cases that typically require a bit more investigation, dialogue and evaluation than ordinary customer service.

It could include complaints, product faults, returns, warranty issues and longer-running cases where a solution must be found between the customer, Proshop and possibly suppliers or manufacturers.

Some cases are simple. Others require you to think outside the box, maintain an overview and find a solution within the framework we operate.

You will also meet customers who are dissatisfied or frustrated. Therefore it is important that you can communicate calmly and professionally, handle conflicts and help de-escalate a situation rather than escalate it.

Your tasks

Your tasks will typically be

• Handle complaints, returns and service cases
• Communicate with customers via phone, email and other channels
• Investigate and assess complex customer cases
• Follow cases from first contact to completion
• Handle dissatisfied customers and conflict situations professionally
• Collaborate with colleagues, suppliers and other internal functions
• Document cases and ensure correct follow-up
• Find practical and reasonable solutions within our procedures and applicable rules

If you thrive on solving complex customer cases, can stay calm in difficult situations and take responsibility to bring the case all the way to the finish, we would love to hear from you.

• What experience you have with customer service and customer contact
• Whether you have previously worked with complaints, aftersales or 2nd line support
• How you have dealt with dissatisfied customers or conflict situations
• Why you would like to work with Aftersales at Proshop

You are welcome to write a short note in your application

Submit your application and CV as soon as possible.

Application

Start date as soon as possible.

We offer

• A position at Proshop's headquarters in Højbjerg near Aarhus
• Thorough training in systems, products and workflows
• An experienced team with vast professional knowledge
• A workday with varied and often complex customer cases
• Close collaboration with colleagues across the organization
• An informal workplace with a fast pace and short decision paths
• Opportunity to develop within aftersales, customer service and e-commerce

You must therefore be comfortable with the idea that some cases do not have a simple standard answer, and that it sometimes requires both dialogue, assessment and a bit of persistence to reach the goal.

The right candidate can listen to the customer, understand the issue and simultaneously assess what is the right solution for both the customer and Proshop.

The right profile

Aftersales is not only about following a procedure.

You do not need to know all of our products from the start. We provide thorough training in our systems, products and workflows.

It is a clear advantage if you have experience with complaints, aftersales, 2nd level customer service, technical support or other case handling.

We expect that you

• Have experience with customer service and direct communication with customers
• Are solution-oriented and good at thinking in possibilities
• Can communicate clearly, calmly and professionally – even in difficult situations
• Are open-minded and good at meeting different types of people
• Can handle conflicts and actively work on conflict de-escalation
• Take responsibility for your cases and follow them all the way through
• Can keep an overview when there are many cases or several considerations to balance
• Work in a structured way and can familiarize yourself with rules, procedures and documentation

~ Application deadline: October 30, 2026 Location: Højbjerg