Are you netIP's next Service Desk consultant? - Job

Are you netIP’s next Service Desk consultant?

Do you want to work in a company where you take responsibility when IT problems arise, and at the same time be part of a professionally strong, service-minded and engaged team? As a Service Desk consultant at netIP you will be customers' most important point of contact when the tech acts up. With your service mindset you will give customers a good experience, where you ensure fast, professional solutions and create security in a busy everyday life. With us you get a role where your competencies can make a clear difference, and where you are valued as a central part of both Service Desk and the customers' success.

In the Service Desk we are committed to helping each other and lifting each other’s level in unity. This means that sometimes you will need to take the lead and lift your colleagues, but they will also lift you when you need it. This team dynamic helps us constantly raise our ambitions for the benefit of our customers.

We can offer a full-time position with a competitive salary and good employment terms. You get health insurance, pension scheme and a delicious cafeteria arrangement. Additionally, we ensure you have all the necessary equipment from the start – PC, mobile phone and work clothes. When you start, we have planned your onboarding thoroughly, so you get a good introduction to both the tasks and the community and quickly settle in well.

How might a day look like with us

• Reception and handling of support requests via phone and case management
• First and second level support
• Troubleshooting and solving technical challenges in collaboration with colleagues
• Contribute to knowledge sharing and ongoing improvements in the team
• Opportunity to become customer responsible and participate in customer teams
• Onsite tasks at the customer

At netIP you become part of an exciting journey, where you develop yourself, take on responsibility and become an important part of a community that lifts together.

Who are you?

We imagine that you

• Are educated IT supporter or have experience from a similar position and 2-3 years of experience with user support
• Are approachable and passionate about user support. A good day for you is a day with many satisfied customers
• Are not afraid to lead and make a difference for both colleagues and customers
• Can maintain an overview, even when it’s busy
• Are service-minded and communicate professionally and kindly, so customers feel safe and met at eye level
• Thrive in an environment characterized by good humor, strong community and a culture where we look after each other

Who are we?

netIP is an IT company with both feet firmly planted in the ground. We believe in openness, trust and security in relationships, both to our customers and to each other. Since 1996 we have helped companies with IT solutions that work in practice and make everyday life easier.

For us, it’s simple: When it works for you, it works for us.

We work closely with our customers in fixed customer teams so we get to know their business and can create solutions that fit exactly to their needs. Our employees are specialists, but first and foremost people, and that’s how we see each other. At netIP it’s not numbers and KPIs that govern the day-to-day, but dialogue, trust and shared responsibility.

As an employee at netIP you will from day one experience our values in practice. Through a thorough onboarding program and sustainable leadership we support your personal and professional development, so you experience the job satisfaction that is the foundation of our success.

Workplace: The position is located at our offices in Herning, Viborg or Thisted

Do you want to be part of netIP?

If you can see yourself in this role and want to become part of a team where professionalism, collaboration and well-being go hand in hand, we look forward to hearing from you.

We continuously invite to interviews, so hurry to send your application to us. We look forward to hearing from you.

If you have questions about the position you are welcome to contact Service Desk Manager, Camilla Stausholm at Tel. no. 69163811 or email: [email protected]

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