Autocrash in Hjørring is seeking a receptionist/customer service representative with administrative and coordinating tasks

Are you service-minded, structured and good at keeping many balls in the air? Do you thrive with customer contact, coordination and administrative tasks in a busy everyday life? Then it might be you we are looking for at Autocrash in Hjørring!

At Autocrash in Hjørring we are looking for an engaged and approachable receptionist/customer host who can help ensure a professional customer experience and create structure and overview in our daily operations.

You will be a central link between our customers, the workshop and our administrative collaborators. Your main task will be to ensure that customers feel well received, that appointments are followed through, and that the daily life in the workshop runs as smoothly as possible.

Your primary tasks

You will have a versatile daily life where customer service, administration and coordination go hand in hand.

Your tasks will include, among others

• Receiving customers and registering vehicles for repair.
• Responding to telephone inquiries and ongoing customer contacts.
• Coordination of customer drop-offs and pick-ups.
• Administrative tasks and follow-up in Planner and Workflow.
• Follow-up on bookings, claim cases and ongoing repair processes.
• Coordination and close collaboration with the call center and the valuation theme.
• Administration and coordination of loaner cars.
• General administrative support to the workshop supervisor and the daily operations.
• Ensure good communication between customers, the workshop and administration.

Who are you?

We imagine that you are a positive, responsible and structured person who thrives with many touchpoints and different tasks during the day.

We especially emphasize that you

• Are friendly, approachable and naturally service-minded.
• Have good communication skills and are comfortable with both in-person and telephone customer contact.
• Can keep an overview and prioritize your tasks, even when it is busy.
• Work independently, take responsibility and follow your tasks through.
• Have good IT skills and easily learn new systems.
• Are flexible, solution-oriented and enjoy close collaboration.
• Want to be an important part of the daily operations at a repair workshop.

You may have previously worked as a receptionist, customer host, service coordinator or administrative staff.

Experience from the automotive industry or the claims industry is an advantage but not a requirement. The most important for us is that you have the right attitude, are good with people and can create structure in a daily life with many different tasks.

What do we offer?

At Autocrash in Hjørring you will become an important part of the team and have a central role in the daily operations.

We offer

• An exciting and versatile position with responsibility and independent tasks.
• A daily life with close contact to both customers and colleagues.
• An informal work environment with a focus on collaboration and good service.
• Opportunity to help develop and structure our customer reception and administrative workflows.
• Thorough introduction to our systems and processes.
• Full-time employment
• Salary and employment terms based on qualifications.

An important role in our daily life

We are not just looking for someone to answer the phone and receive customers.

We are looking for a colleague who can help create an overview, ensure good follow-up and get the many daily tasks to hang together.

You will be an important support for our workshop manager and the rest of the team, so that together we can ensure efficient operations and a good experience for our customers.

Does this sound like something for you?

If you can see yourself in the role at Autocrash, we would love to hear from you.

Due to the GDPR regulation, we do not accept applications by email, so please apply electronically via our website www.autocrash.dk

Send your application today or contact Jimmy Kruse at tel. 66 46 36 06 for an informal chat about the position.

We look forward to hearing from you – and perhaps welcoming you to the Autocrash team.