Are you passionate about customer service, food quality and a great customer experience?

Do you have a flair for customer dialogue, coordination and problem solving? Are you motivated by helping customers, finding solutions and can you see yourself working in the intersection between customers, laboratory analyses, service and sales within the food and feed industry? Then you may be one of our new colleagues in customer service.

At Eurofins Steins Laboratory A/S we work with chemical, microbiological and sensory laboratory analyses as well as advice within the food, feed, agricultural and dairy industries. As part of the world's largest laboratory company, we play an important role in ensuring food safety, quality and documentation for our customers.

We are looking for

• 1 Customer service representative (37 hours per week)
• 2 customer service representatives in part-time temporary positions (15-20 hours per week for 1 year)

A common factor for the positions is that you will become part of our customer service team, where you will have a central role in the dialogue with customers and internal partners.

You will become part of a dedicated team where collaboration, knowledge sharing and helpfulness are a natural part of everyday life.

Job description

Customer service is a strategic focus area at Eurofins. We work every day to deliver a professional, solution-oriented and value-creating customer experience.

We are looking for colleagues who are motivated by helping customers, finding solutions and learning new things. You thrive in a daily life where not all answers are pre-clear, and where collaboration, knowledge sharing and curiosity are important for success.

As part of the customer service team, you will among other things work with

• Telephone and written customer contact
• Handling and follow-up on customer inquiries
• Contribute to a stable and efficient daily operation in customer service
• Order processing and case management in CRM and case handling systems
• Coordination with customers, laboratories and international sister companies
• Customer creations and maintenance of customer data
• Ensuring high data quality in our systems
• Administrative tasks related to daily operations
• Contribute to good customer experiences and effective collaboration across the organization
• Actively contribute to the implementation and anchoring of new digital solutions and work processes

Customer service representative (permanent position)

You perform the same tasks as the rest of the team, where you gradually can take on more responsibility as you are trained. The position suits you well if you are motivated by guiding, taking responsibility, learning new things and contributing to development while thriving with daily customer contact and operations.

Customer service representative (temporary position)

As a temporary employee in customer service you will be an important part of the daily operation and ensure that our customers receive fast and professional service. The position suits well for you who enjoy customer contact, variation in tasks, daily operational tasks and the desire to learn new things.

Qualifications

We imagine that you

• Are service-minded, positive and good at building relationships
• Communicate professionally and clearly both verbally and in writing
• Are curious and motivated to learn new things
• Work in a solution-oriented manner and take initiative when you encounter new problems
• Thrive in a daily life with many different tasks and contact interfaces
• Takes responsibility for your own tasks and follow them through
• Contribute actively to the collaboration and share knowledge with your colleagues
• Are keen to continuously develop your professional competencies

On the professional side we would like you to

• Have experience from customer service, sales, support, the laboratory sector, food/fodder industry or other customer-oriented function
• Communicate confidently in Danish in both writing and speech
• Have basic English skills
• Have strong administrative competencies and be familiar with digital systems
• Have experience with CRM systems or equivalent customer-facing IT systems
• Have an interest in digital tools and be motivated to learn new systems and processes.

There may be several paths to these positions. You could have a laboratory-related, natural science, commercial or administrative background combined with an interest in customers, service, guidance, communication and coordination.

Additional information

We offer an exciting opportunity in an international company with a strong professional environment and focus on development.

You will become part of an organization where collaboration, quality and customer orientation are central values. We offer thorough onboarding, skilled colleagues and good opportunities for both professional and personal development.

With us you get the opportunity to develop your skills in customer service, laboratory services, problem solving and cross-functional collaboration in a company where learning and development are a natural part of everyday life.

Working hours

Customer service representative (permanent position)

37 hours per week on weekdays

Customer service representative (temporary)

15-20 hours per week for 12 months.

Working hours are placed on weekdays after further agreement.

Workplace

Ladelundvej 85, 6600 Vejen

Start

November 1 or by agreement.

Application

You apply for the position online by clicking on "Search the job" and then click on "I am interested" .

We hold ongoing interviews and hire as soon as the right candidates are found. Therefore, we encourage you to send your CV and any relevant attachments as soon as possible.

Under "Message to the recruitment team" we would very much appreciate a short motivation for your application.

Please indicate if you are applying for

• Customer service representative (permanent 37 hours)
• Customer service representative (temporary 15-20 hours)
• Both positions

If you have questions about the position, you are welcome to contact Customer Service Manager Hanne Møller Munksgaard at [email protected] or phone 26865450. You can also contact Martin Andersen from customer service at phone 26864174

If you are selected as one of the candidates we wish to invite further in the recruitment process, you will receive a link to a short video answer of selected questions prior to a possible interview.

You can read more about Eurofins at www.eurofins.dk .

In connection with the employment you will be asked to present a criminal record certificate.

Eurofins Scientific is an international life science company, which offers a unique range of analyses to customers in many different industries, with the aim of making life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicine you use, Eurofins works with the world's largest companies to support that the products companies offer are safe, their ingredients are authentic and that product labeling is correct.

Eurofins is a world leader in testing of foods, environment, pharmaceutical and cosmetic products, as well as agro-science CRO services. Eurofins is furthermore one of the global market leaders within specific tests and laboratory services within genomics, pharmacology, forensic medicine, CDMO, advanced materials science, as well as support for clinical studies.

In a little over 30 years Eurofins has grown from a single laboratory in Nantes, France, to consisting of 65,000 employees in a network of more than 1000 independent companies and over 950 laboratories in 60 countries. Eurofins offers a portfolio of more than 200,000 analytical methods to evaluate safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. As one of the leading players within specialized clinical diagnostic testing, we also offer innovative clinical diagnostic testing services.

In 2025 Eurofins generated a total revenue of 7.296 billion euros and is among the stocks that have performed best in Europe over the last 20 years.