Business Process Specialist

Do you want to play an important role in simplifying the way we work at Impact Fund Denmark and ensuring more empowerment to our employees? Do you enjoy mapping, developing and optimising processes – and do you want to make an impact in the developing world? Then you are the candidate we are looking for.

Impact Fund Denmark is Denmark’s Development Finance Institution. We aim to be a best-in-class impact investor by making commercial private sector investments that support the green transition, as well as building just and inclusive societies in developing countries and emerging markets. We have a strong focus on creating sustainable and responsible businesses, which generate measurable social, economic, and climate impacts as well as solid financial returns. Annually Impact Fund Denmark makes around 25 -30 investments and has on average an active portfolio of 200 investments.

The job

We have recently launched a strategic initiative (called LEAPS) with the purpose of increasing empowerment in Impact Fund Denmark simplifying our processes, and supporting our continued digitalisation and automation efforts. The initiative and business process function are supported by Impact Fund Denmark's management and is expected to play an important role in shaping the way we work at Impact Fund Denmark.

The first priorities of the role will be to participate in projects under the LEAPS initiative with a particular focus on mapping key processes. The role will in this capacity also work closely together with the Technology team in the implementation of Impact Fund Denmark's new investment management system.

The purpose of the role is to

• Identify and map business requirements with a view to simplify and digitalise Impact Fund Denmark's key investment and organisational processes.
• Ensure an overview of Impact Fund Denmark's investment and portfolio management processes and sub-processes.
• Ensure that Impact Fund Denmark's investment and portfolio management processes are continuously analysed for improvements, efficiency, and digitalisation potential in line with Impact Fund Denmark's IT strategy.
• The main duties and responsibilities as Business Process Specialist are:
• Map, develop, document and maintain an overview of Impact Fund Denmark's investment and portfolio management processes and sub-processes.
• Assess Impact Fund Denmark's key investment and portfolio management processes and identify areas that can be simplified and/or improved digitally.
• Drive the implementation stages of business process improvement/digitalisation initiatives and ensure that such changes are integrated into the organisation and aligned with Impact Fund Denmark's other processes and procedures. This also includes drafting standard operating procedures
• Participate in the implementation process of the investment management IT system (IMS) to identify processes and tasks eligible for integration into the IMS system.
• The position is based in Copenhagen. IFU offers a hybrid and flexible workplace.

The team

You will join Impact Fund Denmark's Operations team that organisationally is a part of the Technology & Operations department and currently includes one other Business Process Specialist. The team was founded in January 2024, and we are currently 10 employees in the Operations team sharing a broad range of responsibilities:

• Investment process requirements such as KYC and managing non-disclosure agreements,
• Administrative responsibilities such as making sure that Impact Fund Denmark's boards and investment committees receive investment material in due time
• Data stewardship such as quality controlling certain investment related data
• Corporate household related tasks, such as managing annual general meetings and maintaining registrations with the Danish Business Authority.

In Impact Fund Denmark, we attach great importance to good teamwork and collaboration, maintaining a positive atmosphere and having fun together. We help each other out, share our knowledge, and – while each of us hold high standards and integrity to our work – we don’t take ourselves too seriously and share a good laugh.

In Operations, we document and maintain process descriptions ensuring that we can assist each other on our tasks, and we continuously look for cross-function collaboration within the Operations team on smaller projects such as developing our own processes and descriptions.

Your qualifications & experience

The ideal candidate will have demonstrated good results and high level of capabilities regarding:

• Relevant experience from corporate legal, consulting, compliance and financial institutions are an advantage.
• Business Process mapping and analysis: Experience in identifying, mapping, and analysing business processes to identify areas for improvement and digitalisation.
• Business Process documentation: produce relevant and user-friendly handbooks, SOP's or guides.
• Project management: Experience in managing and coordinating business process improvement projects, including digital transformation initiatives.
• Change management: Experience within developing and implementing change management procedures and facilitating organisational change.
• Collaboration with cross-functional teams: Experience working with various departments such as Technology, Investments, Legal, Sustainability & Impact, and Finance to ensure alignment and successful implementation of process changes.
• Training and development: Experience in or interest getting skills within training team members and other stakeholders on new processes and system enhancements.

The ideal candidate will have the following qualifications

• Educational background: A degree in Business Administration, Management, Information Technology, or a related field.
• Certifications: Potentially certifications in Business Process Management (BPM), Project Management (e.g., PMP, PRINCE2), or Change Management (e.g., Prosci).
• Methodology skills: Proficiency in process mapping tools (e.g., Visio, Lucidchart), project management software (e.g., MS Project, Asana) and using AI to analyse processes for improvement.
• Analytical interest: Strong interest in analytical work within assessing processes and identifying opportunities for improvement and digitalisation.
• Communication skills: Communication and interpersonal skills to effectively collaborate with colleagues and decision-makers in other parts of the organisation.
• Problem-solving skills: Ability to identify issues within processes and develop effective solutions to address them.

If you can see yourself in the role but don’t meet all the requirements, please apply anyway.

Working and learning at IFU

We are ambitious in our efforts to become a leading impact investor, and we believe that the best way to succeed is to create a healthy culture, where people can strive and develop. It must be motivating and fun to go to work. Therefore, we take our time to celebrate milestones, learn new skills, and get to know each other.

Learning is an important element of working in Impact Fund Denmark's, and we will support your personal development through training, sparring and by ensuring that you get exciting and challenging tasks and new opportunities for growth. When joining Impact Fund Denmark's, you will take part in our extensive onboarding program to get the best possible start in your new role.

Impact Fund Denmark's offers a hybrid workplace, allowing you to manage your own time effectively. We have a diverse and inclusive working environment with more than 160 talented individuals from 25+ different nationalities. We work seamlessly together with colleagues around the corner, across the organization, and between offices in Asia, Africa, LATAM, and Europe.

Application deadline: Apply no later than 27. October 2026

Lokation: Copenhagen, Denmark