Complaint Case Handler for the Consumption Department at DAB-Lejerbo

Would you like to join a department with room to grow, where no two days are the same?

Are you looking for new challenges and do you have strong writing skills and an understanding of consumption accounting, then we would love to hear from you.

DAB-Lejerbo is seeking a complaints-case handler for the Consumption Department at Frederiksberg. Service and responsibility are central values here. The position is highly independent, and we can guarantee a varied and exciting everyday life.

We offer

As a complaints-case handler in DAB-Lejerbo you will get

• A varied day-to-day with contact to many residents
• 12 skilled, approachable and helpful colleagues
• Salary according to the collective agreement, pension scheme and a range of staff benefits.

Your tasks

In the position you will have a busy day with telephone contact to many residents and resident democrats (tenant representatives) who have questions about their consumption accounts, etc. In addition you will, among other things, work with:

• Handling objections/complaints regarding consumption accounts
• Bringing cases to the Tenant Complaint Board
• Close collaboration with our legal department

Who are you?

We are looking for you who

• Has a relevant economic education or a couple of years of experience in a similar role and good accounting understanding
• Is good at communicating with all kinds of people and understands how to meet people respectfully and at eye level
• Has a flair for IT and familiarity with EG-bolig would be an advantage – but it is not a requirement
• Is organized and can prioritize your tasks, just as you work systematically and structured
• Is used to working with deadlines and takes pride in meeting them
• Can work independently, has a proactive approach to your tasks and is a positive colleague.

Applications

Please send a motivated application and CV no later than October 20, 2026. The position is to be filled as soon as possible and interviews are held on an ongoing basis.

Questions can be directed to team leader Maja Mirjanic at tel. 3084 5241.

About DAB-Lejerbo

DAB-Lejerbo, with 95,000 rentals in 75 municipalities and more than 100 housing associations in administration, is the largest player in the social housing sector. We have over 400 administrative employees and 1,200 operational employees and have – during a transition period – main offices in both Valby and Frederiksberg. For us, property management is about more than buildings – it is about people’s homes and about strengthening tenant democracy.