Customer-oriented Operations Manager for PKA Real Estate

• Do you want to lead the daily operations of a varied property portfolio?
• Are you motivated by leading employees, ensuring high quality and creating well-functioning frameworks for residents and commercial customers?

PKA Ejendomme (PKA Real Estate) seeks a skilled operations manager who will take on the technical, financial and managerial responsibility for the operation and maintenance of a portfolio with both residential and commercial properties on Zealand and in the Greater Copenhagen area.

You will play a central role in ensuring the quality of property operations. We want our properties to appear clean, tidy and well-maintained, and the operations should support both residents' and commercial tenants' daily lives, while we work long-term with quality, maintenance and responsible resource use.

You should have your toolbox in order – both management and building technology. One of your areas of responsibility is to lead and motivate the janitors at the properties. Your task is to create the framework for the janitors to deliver high professional quality, good service and a safe experience for residents and commercial customers. The property operations staff are, like other employees in the team, our ambassadors.

Furthermore you will play a key role in ensuring that operations support residents' needs for a nice, safe and cozy home as well as commercial tenants' needs for premises that support the tenant's business.

Your core task will thus be to ensure efficient, professional and safe operation of the properties in close cooperation with your colleagues. PKA Ejendomme has in a few years built up a strong organization with its own competencies in operations, leasing, projects and property development. We continue to develop our workflows and collaboration across the organization.

You will formally have financial and professional responsibility for the operation of your portfolio, e.g., minor maintenance tasks, renovations, the daily operations and management of a number of employees. You will have close collaboration with, among others, the other operations managers, janitors and our residential and commercial teams.

Your areas of responsibility will include…

• Leading and developing your team with a focus on wellbeing, professionalism and results
• Maintaining ongoing dialogue with residents and commercial customers
• Having dialogue with and coordinating with suppliers and partners
• Ensuring that properties are well-maintained
• Ensuring sound and good day-to-day operation of the properties
• Preparation and planning of operation & maintenance budgets – and subsequent execution
• Carrying out financial follow-up on the properties' operation and maintenance costs
• Management and optimization of service agreements and operating costs
• Handling minor maintenance and construction projects, insurance cases etc.

As the operations manager you report to the technical manager.

We are looking for someone who…

The position is ideal for someone who has a building technology education and currently works in a similar position or possibly with a consultant, client or similar.

We imagine that you

• Have several years' experience in similar positions in the property industry in an operations role – e.g., with a landlord, administrator, housing association or similar
• Have completed a relevant professional education preferably in the fields of building engineer, building constructor or architect
• Have previously been responsible for your own portfolio
• Have had budget responsibility and have leadership experience and competence
• Understand how operations, maintenance and resource use affect the property's long-term value
• Value integrity in your work and wish this to be reflected in your portfolio both internally and externally

As a person we place emphasis on that you

• Are professionally ambitious and take pride in delivering high quality
• Are structured, quality-conscious and solution-oriented
• Are dedicated and have integrity for the responsibility given
• Have a positive attitude and are engaged in both your work and your colleagues
• Wish to contribute and are willing to take initiative and also speak up
• Can work independently, but also be a team player

What we offer you

The shortcut to good solutions is dedicated employees. Therefore PKA Ejendomme aims to create a motivating working environment with focus on collaboration as well as professional and personal development, where there is also room for the individual and a healthy work-life balance. You will get:

• A fun and developing everyday life in a strong and dynamic team
• An exciting portfolio of properties
• Skilled colleagues and lots of sparring
• The opportunity to be close to properties, residents and commercial customers
• A good fixed salary
• Pension

Would you like to join the journey, or would you like to know more about the position? If you are interested in applying, please send your CV via the "search here" function.

Start date: As soon as possible.

We look forward to hearing from you!

About PKA Ejendomme (PKA Real Estate)

PKA Real Estate is the property company for the pension funds behind PKA and is responsible for the operation, leasing, development and management of the pension funds' properties.

We work closely with the properties and with the people who live and work in them. This gives us a solid basis for creating good experiences for residents and commercial customers, ensuring high quality in the operation and supporting the long-term development of the portfolio.

We are an organization that combines strong professional skills with a shared responsibility to create results. Therefore we work across operations, leasing, projects, finance and other functions to find the best solutions. At the same time we expect the individual to take responsibility, show initiative and actively contribute to the community.

At PKA Real Estate we place a high value on integrity, professionalism and collaboration. We believe that the best results are created through trust, commitment and a willingness to continually develop ourselves, our organization and our properties.