Customer Service Manager for House-Tech

• help build the customer service function from the ground up

About the job

House-Tech is growing, and we are now looking for a head of customer service who will play a central role in building and developing our customer service.

This is not a classic customer service role where you only have to answer emails and calls. You will of course ensure our customers receive quick, competent and personalized help – but you will also be responsible for creating the structure, systems and processes behind a modern and efficient customer service.

You will be the first dedicated person in the function and therefore have a great opportunity to influence how our customer service should operate going forward. You should be able to see opportunities for improvements, translate them into concrete solutions and, together with our developers, help automate and optimize the workflows.

We already work with a high degree of in-house developed systems, and therefore there is a short path from a good idea to a solution in operation. AI will also play an important role in our customer service, and we expect you to be curious about how technology can be used to both create a better customer experience and make the work more efficient.

In time, we expect the customer service function to grow, and you will have the opportunity to become the professional driving force for the upcoming employees.

Responsibilities

Your key tasks will include

• Daily customer service by email and phone
• Ensure fast, competent and consistent customer experiences
• Sales and advisory to both B2C and B2B customers
• Build structure and processes around customer service
• Identify bottlenecks, errors and development opportunities in the customer journey
• Develop and optimize our customer service systems together with our internal developers
• Implement and apply AI in relevant parts of the customer service
• Create an overview of types of customer inquiries and work systematically to reduce unnecessary inquiries
• Collaborate with our wholesalers on delivery, returns and complaints
• Help lay the foundation for a future customer service team

Professional qualifications

We imagine that you

• Have experience with customer service and know what creates a really good customer experience
• Have good system understanding and can quickly grasp workflows and interrelations
• Have experience developing or optimizing processes and systems
• Are curious about AI and eager to actively use the technology in your work
• Work in a structured and independent manner and can drive your own projects from idea to implementation
• Are interested in being a professional sparring partner and training new colleagues in the future

If you have experience with e-commerce, customer service systems or products within electricity and plumbing , that is an advantage – but not a requirement. We can teach you product knowledge.

Personal qualifications

We are looking for a colleague who

• Is approachable, positive and genuinely interested in helping customers
• Takes responsibility and does not wait for others to tell what the next step is
• Likes to develop and improve rather than merely administer existing solutions
• Is open, honest and respectful in collaboration with both customers and colleagues
• thrives on change and likes that something is happening
• Can maintain an overview and create structure when the company grows quickly
• Wants to have influence and is also ready to take the responsibility that comes with it

About House-Tech

House-Tech is a Danish e-commerce company based in Ringkøbing. We sell products in, among others, electrical, plumbing, workwear and tools to both private and professional customers.

We are in the process of building a company with big ambitions, where technology, automation, strong systems and a good customer experience are central elements.

The organization is flat, decision-making is quick, and we believe that the people closest to the task should also have the opportunity to influence how it is solved.

Why is it attractive to work with us?

We offer, among other things

• Great influence – you will have the opportunity to build the customer service function and put your own stamp on it
• Freedom with responsibility – we expect independence and initiative and at the same time give you a lot of freedom to solve the tasks
• Short path from idea to action – many of our systems are in-house developed, and good ideas can quickly be translated into concrete solutions
• A growing company , where functions and systems are constantly evolving
• Opportunity for professional responsibility and in time a central role in building a larger customer service team
• An informal workplace with good camaraderie, a fast pace and a respectful tone
• Possibility for remote work to a limited extent

How do I apply?

Send your application and CV to [email protected] .

Please tell us why this combination of customer service, system development and optimization appeals to you – and feel free to give examples of something you have previously helped improve or build.

The process

Once you have sent your application, you will receive an acknowledgment of receipt.

We have no fixed application deadline and will continuously invite relevant candidates to interviews. The position will be filled when we have found the right person.

You are always welcome to contact us if you have questions.

The practical

This is a full-time position at 37 hours per week .

The workplace is Birkmosevej 18, 6950 Ringkøbing .

Our regular phone hours are generally from 10:00–14:00 , while working hours beyond that are flexible within the framework of the position.

There is the possibility of remote work to a limited extent.

Start: as soon as possible.

Want to know more?

If you have questions about the position, you are welcome to contact

CEO Morten Brændgaard

Mail: [email protected]

Phone: 24 22 61 21