Customer service profile with a desire to learn about measuring tools

Do you have experience with internal sales administrative tasks, a technical flair, and a desire to use your knowledge in dialogue with customers? As Internal Sales Engineer at KYOCERA UNIMERCO you help customers find the right solutions within measuring and control tools and you play an important role in ensuring that customer cases get from start to finish.

You will become part of Customer Excellence in Sunds and will have 13 skilled colleagues here. The department is already in the process of rallying forces across the areas of wood, metal, FPG (food, plastic, graphics) and metrology, so customers get a consistent, quick and professional experience. Your role will be anchored in metrology, but you will have close collaboration with colleagues from the other areas. You will also be joining at a good time, where the direction is set but there is still ample opportunity to take ownership and influence how the team works.

Customer's administrative sparring partner

As Internal Sales Engineer you will be the administrative sparring partner who helps customers find the right solution within geometric measurement and control instruments. The role consists of technical clarification, order handling and customer service. After a thorough training in the products you will use your product expertise to ask the customer the right questions, clarify the need and translate technical details into clear recommendations.

At the same time you ensure a professional and welcoming customer experience throughout the process – from first dialogue and quote to order, delivery and follow-up. The tasks are carried out in collaboration with the external salespeople and technical specialists, and for more complex technical cases you will always have a sparring partner.

You will among other things

• Clarify the customer’s needs, use and documentation requirements
• Quality assure technical documentation, offers and order basis to the customer
• Have dialogue with suppliers about prices, lead times and technical clarifications
• Coordinate customer cases with colleagues and other departments
• Administer orders, documentation and ongoing follow-up on customer cases
• Administer service orders and service agreements with the customer
• Contribute to better processes, standards and workflows

Role reports to Head of Customer Excellence, and you will also work together with Customer Support, Application Support and colleagues in Production and Supply Chain.

You know how to translate the customer’s needs into technical solutions

You either have a technical flair or the ability and willingness to thoroughly understand a specialized area and at the same time the desire to use it in dialogue with customers. You master the sales administrative tasks, and are motivated by translating the customer’s needs into concrete solutions, so that both customers and colleagues can act on them. Supplier contact requires that you speak and write English at a good level, and that you have a good system understanding.

As a person you work in a structured way, document your solutions and follow up, even when the case crosses several departments. You take responsibility for the quality and have an eye for what creates value for the customer. You thrive with the administrative part that comes with turning solutions into orders, and you must ensure delivery on time.

The good working life at KYOCERA UNIMERCO

At KYOCERA UNIMERCO we believe that a good working life is an important part of a good life. Therefore, effort is put into the framework, the community and everyday life. Healthy meals are served in the employee restaurant, and we have a gym, weekly group trainings, a physiotherapist, an active employee association, profit sharing and much more. After work you can meet your colleagues in one of the many employee-run clubs and pursue interests such as cycling, padel, hunting, golf, e-sports and much more.

But the good framework only matters when you share it with skilled colleagues and leaders who see you, support you and have expectations of you.

In Sunds we sit in a large, open office community, which is called 'The Covered Village'. The idea is that when people know each other and know what is happening in the house, decisions are better and collaboration easier. Here there is not far from questions to answers, or from the director to operations.

Does this sound like something for you?

Then we would very much like to hear from you. Recruitment is carried out in collaboration with PRO&CO. Send your CV and a few lines about why the position has caught your interest via this LINK. Interviews will be held on an ongoing basis, so please send your CV as soon as possible.

If you have questions or would like to hear more about the position, you are very welcome to contact PRO&CO at [email protected].

We look forward to hearing from you.

Department: Drejervej 2 7451 Sunds

Location: Sunds, DK