Customer service support specialist with administrative responsibility for domains

Are you motivated to deliver better service than expected, love technical challenges, and want to be more than just colleagues (not in that way)? Then we have the job for you!

If you recognize this, then you’re the one we’re looking for 👇

• You like taking responsibility. It feels natural to you, and you enjoy the feeling of having good control over your tasks.
• Office work and administrative tasks are always a pleasure.
• You love solving problems. In fact, they aren’t really problems but exciting challenges – for you. When problems arise, you immediately start solving them.
• It gives you energy to talk and write with customers and help them with their challenges.
• You investigate things thoroughly, as you want thoroughness and precision.
• You are motivated by advising and guiding others so they always get the right solution.
• You are a quick learner and skilled at seeking knowledge via resources in the knowledge base.
• Do you have a technical background and flair for administration, or are you an administrative profile with an interest in technology.
• It’s an advantage if you have an idea of what the following covers:
• Web hosting of domains and websites
• Domain management
• DNS
• The most popular CMS systems, for example WordPress
• Email setup, primarily Exchange and IMAP

The job as a customer service supporter at team.blue

We deliver solutions including domains, web hosting, email and various CMS systems. Your main task is to understand customers' IT challenges and ensure they are well taken care of.

Your main tasks are to

• Help the customer with troubleshooting their solution and provide sparring here
• Assist the customer with creation, deletion or transfer of domains
• Advise the customer in using domain management and DNS
• In addition, you will gain basic exposure to web server operation and troubleshooting

It is not a requirement that you have experience with the above. We ensure you receive a thorough introduction and training in our products and systems. You’ll have a changing daily routine with freedom under responsibility and the opportunity to specialize further in your area of interest.

About the team

You will be part of a team with 12 skilled and dedicated colleagues who go to work to deliver top-class support - and we’re proud of that. Your future colleagues come from different backgrounds, so whether you have a background as IT support, multimedia designer, school teacher, police officer or something entirely different, isn’t the most important thing for us.

You will be assigned a Buddy who will be your personal sparring partner. Your Buddy will tell you everything you need to know in your first period and has the task of giving you the best possible start in the team. In addition to your buddy, someone from the team will be responsible for your professional training so we can equip you as best as possible for the task.

Customer satisfaction is at the core of our work

• We thrive on happy customers and therefore attach extreme importance to customer satisfaction.
• We are approachable and helpful, and we tailor our communication to each customer.
• We provide qualified help with thoroughness and precision.
• We are patient and always take the time for another question.

Expertise and proactive guidance

• We are the experts and take a proactive role in guiding our customers.
• We use our product knowledge to propose solutions that ensure customers always get the necessary help.
• We actively explain how specific products can solve the customer's problems or improve their solutions.

Our employees are our most important asset

• We place a strong sense of togetherness very high.
• We spread positive energy by being friendly, optimistic, smiling and welcoming.
• We are open to giving and receiving feedback and see it as an opportunity for personal and professional growth.
• We seek support and help each other when needed.

You get

• Thorough training from skilled, motivated and not least patient colleagues
• Fixed salary package including flexible benefit account and pension
• Health insurance, gym and physiotherapeutic massage
• An amazing staff restaurant with breakfast, lunch and exceptionally good coffee
• A wealth of social events (e.g., Friday bracelets to Smukfest) – also at the department level
• Discount schemes and employee offers such as a hairdresser arrangement.

Can you recognize yourself in this posting?

Then apply immediately via the link.

We evaluate and interview candidates for the position on an ongoing basis.

If you have questions about the position, you are welcome to contact the team leader in Shared Hosting, Jeanette Hein, at [email protected]

Practical

A working week of 37 hours from Monday to Friday in the hours 7-19 (primarily 8-16).

Workplace: Højvangen 4, 8660 Skanderborg

There is the possibility to take a work-from-home day if you need to go to the dentist or the car needs service (again). But we expect you to be more on the office than at home. It strengthens both collaboration and cohesion.

Application deadline: As soon as possible

Department

Customer Service

Location

Skanderborg - Denmark

Seniority

Entry level

Brands

team.blue Denmark

Contact Jeanette Hein Team Lead Shared Hosting – Customer Service