Customer support agent – talk to Denmark's happiest customers

Customer Supporter at GladTeknik – make a difference for customers and colleagues

Can you create reassurance on the phone, write a clear answer and follow a case through to the end? Then you might be our new colleague in the customer support team in Hvidovre.

At GladTeknik we help private individuals and businesses get their electronics to work again. When the computer or phone fails, or a repair raises questions, the customer needs someone who listens, creates an overview and helps onward. That person could be you.

Your day-to-day with us

You will become part of our customer service team and have close contact with both customers and technicians. Your tasks will include:

• Answer inquiries by phone, email and chat.
• Help customers with questions about their repair and the next steps.
• Follow up on cases and complaints together with your colleagues.
• Keep track of appointments and information in our systems, so customers receive clear and correct answers.
• Assist with practical and administrative tasks, such as ordering spare parts and receiving guests.

You don’t need to be able to repair a computer. The most important thing is that you take responsibility for helping the customer and follow up on what you promise.

We imagine that you

• Are keen to work in customer service – preferably with experience from a similar role.
• Communicate kindly and clearly in Danish, both verbally and in writing.
• Can stay calm and treat the customer properly, even when something has gone wrong.
• Work in a structured way and thrive with administrative tasks.
• Have an interest in electronics and a basic understanding of hardware.
• Ask for help when you are unsure and contribute to good collaboration.

We provide training in our systems, workflows and services.

A workplace with room for diversity

At GladTeknik, people with different backgrounds, strengths and needs work side by side. We talk openly about the frameworks that help each individual succeed, and we find solutions together.

You will get

• A full-time position based at our office in Hvidovre with the possibility of homeworking by agreement.
• Influence on your daily life and dialogue about the frameworks and tools that work for you.
• Opportunity to develop within customer service, administration or technical.
• Dedicated colleagues, good humor and a daily life where we help each other.
• A job in a company that gives electronics a longer lifespan and enables people to use their strengths.

Do you want to join?

Send your application via our application form .

→ NOTE: applications can only be made via our website.

Attach your CV and a short application of up to one page. Tell us why the job appeals to you and what you can contribute to customer support.

We only accept applications via the form. We conduct interviews on an ongoing basis and hire when we have found the right person.

We look forward to hearing from you!