Danish-speaking assistance coordinators for Torrevieja, Spain

We are currently searching for skilled and service-minded assistance coordinators (day/evening shift and day/night shift) for our office in Torrevieja, Spain. The job consists of answering calls from Danish customers who need assistance.

Our client provides rescue services on Danish, Scandinavian and European roads. If the car breaks down, our client's skilled assistance coordinators are always ready to receive inquiries and help customers further. Our mission is to give drivers a safe and secure everyday life – including in case of damage or breakdown.

Day/evening shift

As a day/evening shift, you work in a three-week rolling cycle that alternates between five day shifts - four days off – seven evening shifts – five days off.

Day/night shift

As a day/night shift, you work in a three-week cycle that alternates between five day shifts - four days off – seven night shifts – five days off.

About the job

Our client's customers typically face an acute and frustrating problem - such as a roadside assistance or similar - and expect the problem to be solved as quickly as possible and with the fewest possible inconveniences.

With your good overview, human insight and the tools you will be provided, you will help to find the best combination of solutions to move the customer forward. In addition to handling customer inquiries by phone, there will also be administrative tasks. Sales and complaint handling are not part of the job. The control center is open 24/7, so working hours may vary.

Qualifications

During a workday you must be able to handle many ongoing and individual interactions with customers, each requiring personal and empathetic handling. This across different agreements with different bases and solution options. This places great demands on multitasking and at the same time a high focus on the ongoing task as well as an ability to continuously familiarize yourself with new agreements and changes in existing agreements.

We therefore expect that

• You are used to working in a high tempo
• You are solution-oriented, positive and can make quick decisions
• You are smiling and patient on the phone
• You are good at keeping the customer in focus
• You have good communication skills
• You have a good work ethic
• You are structured, punctual and reliable
• You are familiar with using IT

It is an advantage if you have other experience from e.g. call center, reception or other direct customer contact.

We offer

• An exciting job with new challenges every day
• Good personal development opportunities
• A team of colleagues with strong camaraderie
• Thorough training
• Competitive salary
• Social events with colleagues
• New office premises with sea view in the centre of Torrevieja
• We offer relocation compensation and free housing for up to 30 days