Do you want to help create Denmark's best Citizen Service?

In Borgerservice in Aabenraa Municipality we have ambitions. We want to be citizens' preferred entry point to the public sector, and we work every day to deliver high-quality service, guidance and solutions.

We are looking for an administrative employee who is passionate about citizen service, digital communication and administrative tasks. You meet people at eye level, communicate confidently in Danish, German and English and thrive in a everyday life with both variation and high citizen contact.

About the job

As an administrative employee in Borgerservice you will have a diverse everyday life, where you work with concrete administrative tasks and direct guidance of the municipality's citizens.

You will, among other things, be part of the work to help citizens move forward well in their meeting with the public sector – both when it comes to digital solutions, and when a case requires more concrete administrative processing.

Your main tasks will include

• Administration and case handling of tenant deposit loans
• Guidance on MitID and digital self-service solutions
• Digital dissemination and help to citizens with different digital prerequisites
• Personal, telephone and digital citizen service
• Guidance in Danish, German and English
• Collaboration across the municipality to find good solutions for citizens
• Contribution to the development of Borgerservice and the work with digital inclusion

About you

We expect you professionally

• Have an administrative education or equivalent relevant experience
• Have an interest in or experience with public administration
• Communicate confidently and approachable in Danish, German and English
• Have good digital competencies and a desire to help others become familiar with digital solutions
• Be curious about new knowledge, legislation, digital solutions and technological possibilities
• Have a holistic view and understand your role as part of the overall municipal task

We expect that you personally

• Work in a structured way and take responsibility for your tasks
• Can keep an overview and create a good experience for the citizen – even when it is busy
• Meet citizens and partners openly and respectfully
• Are professional and clear in your communication
• Take responsibility and can work independently
• Are curious about how we can make things even better
• Contribute positively to a strong work community characterized by trust, loyalty and credibility
• Thrive in a daily life where tasks, pace and needs may vary

Join the shared staffing

Borgerservice must be accessible to citizens, and therefore you will be part of a duty roster where working hours vary.

You must therefore be prepared that your working hours on some days may be until 5:00 PM and on other days until 6:00 PM. The duty roster is arranged to provide a good balance between Borgerservice opening hours, the tasks and employees' working time.

Therefore choose us

In Borgerservice we work according to the principles accessibility, communication and sustainable development.

We want to be an employer where employees develop, learn from each other and help shape the future of Borgerservice.

We offer

• A meaningful job with great societal significance
• Skilled and engaged colleagues
• High degree of independence and responsibility
• Opportunity for competence development and professional specialization
• A workplace with ambitions and a desire to continuously develop
• An diverse everyday life with focus on quality, cooperation and good solutions for citizens

Our pledge to citizens

We believe that good Borgerservice is about more than rules and solutions. It is also about creating security, accessibility and good experiences in the encounter with the municipality.

Therefore we are looking for a colleague who can combine professionalism and structure with presence, curiosity and the desire to make a difference for other people.

Salary and employment terms

Salary and employment terms in accordance with the applicable collective agreement

Start: As soon as possible or December 1, 2026

The position is 37 hours per week.

Further information

If you would like more information about the position, you can contact Office Manager Mette Engesgaard, tel.: 7376 7405

Application

Submit your application no later than October 20, 2026

Do you want to help develop Borgerservice in Aabenraa Municipality? Then we look forward to hearing from you.

The municipality's mission is that together we create The Good Life .

If you are a newcomer, we want you to settle in quickly and well. Therefore we have a number of offers for you - and for those who may move with you.