Employee for our Administration Group in Citizen Service

Do you have a keen eye for social welfare issues and can you deliver top-class service – then we may have the job for you.

We are seeking a full-time employee for our Administration Group in the Citizen Service. The group consists of 3 employees and your tasks will primarily involve administering in relation to “Assigned housing” – often also called emergency housing.

You will also learn a little about administering citizens' (disability pensioners and pensioners) finances, so you can help during illness and holidays and there will be lighter administrative tasks such as paying bills.

The citizen group we work with often has complex issues and a need for close interdisciplinary collaboration.

You will have daily contact with citizens and partners and you must have a good eye for social welfare issues and the ability to establish good collaboration.

In addition to what we call the “back-office tasks”, you must also have front desk expeditions minimum 10 hours per week. Here you will help citizens obtain passports, driving licences, MitID and other similar expeditions.

In the Citizen Service we are open until 18:00 twice a week. Your long working day will be Thursday and, in return, we close at 14:00 on Friday.

You must be flexible in situations where we have special tasks. For example when young foreign students need to enter the country, when there are elections and up to the summer season when many citizens need to have passports issued.

Your tasks will include

• Assigned housing: Citizens who are in acute housing need or homeless can be admitted to the assigned housing list. We assess based on applications whether the citizen can be admitted to the list. We work closely with citizens, shelters, authority advisors and housing associations. It requires a special social-welfare perspective to handle these tasks. You must also help citizens apply for various benefits related to the assigned housing. These can include housing subsidy loans, individual benefits, housing support, etc.
• Front desk expeditions: Here you will help citizens obtain passports, driving licences, MitID and other similar expeditions. You should also have front desk expeditions in our satellites in Gråsten and Nordborg, where we are open every Thursday
• Telephone expeditions: We have phone hours every day during our opening hours and we aim to process as many citizens as possible over the phone, so they do not have to come in person. Citizens also have the option to request a call from us.

We expect that you

• Have relevant education, preferably administrative with experience in social welfare issues and tasks
• Have the ability and willingness to collaborate with citizens and other actors who may be around the citizen.
• Have flair and understanding for digital solutions, as one of our core tasks is to work with digital inclusion
• Wish to work in a team-based setting and can contribute to the team’s overall task solution and collaboration
• Can thrive in a daily routine where two days are not the same

We also place emphasis on you

• Are good at serving the individual citizen with a targeted approach
• Are good at communicating and translating professional language into everyday language so it is easy for citizens to understand
• Have experience in serving citizens
• Want to serve all types of citizens, both those with easier and those with more difficult issues

In return you will receive

• Professionally competent colleagues
• Focus on knowledge sharing and sparring
• Opportunities for personal and professional development
• An informal and inclusive tone of voice
• A management that works for an open culture where well-being and efficient task completion go hand in hand

Who are we

In Citizen Service – Professional Unit and IT we are 25 employees, distributed in 3 different groups. We have the Entrance and offices in Borgen. The team is led by the principle that we are all employed for professionalism and collaboration. We take this seriously and we have regular stop-and-think days where collaboration is on the agenda and where we honestly and kindly talk about the challenges we encounter in daily life.

We work with reflective practice and we practice asking before we answer.

Would you like to know more

You can read more about Sønderborg Municipality at www.sonderborgkommune.dk.

If you have questions about the position, you are welcome to contact team leader Lene Sloth, 27 90 50 87, [email protected].

Application deadline is Sunday 25.10.2026

Interviews will be held on Wednesday 28.10.2026

Salary and employment terms

Salary and employment terms in accordance with the HK collective agreement.

The position is to be filled on 1 December 2026 or as soon as possible thereafter.

Sønderborg Municipality - a workplace of world-class

Sønderborg Municipality is an ambitious workplace community where we together make a difference and create an even better local community.

Whether you contribute to realizing our visions, political decisions or deliver core services of the highest quality close to the citizens, you will be recognised for your effort and your engagement.

We invest in you through ongoing competence development and spotting talent, so you develop and reach your full potential throughout a working life.

We have the courage to turn things upside down in solving both small and large challenges. It provides new perspectives and insight for innovative solutions.

We collaborate closely with local businesses to promote growth and green development in our area, which creates a dynamic and inspiring workplace. We are a workplace with a high degree of flexibility, which allows room for both career and leisure.

Read Sønderborg Municipality's personnel policy values and Leadership framework

Learn more about Sønderborg and explore local life at www.sonderborg.dk