Greenlandic-speaking supporter for the Danish Agency for Digitisation in Nykøbing Falster

Would you provide telephone and written support to citizens and businesses about digital public solutions such as MitID, Digital Post, Borger.dk, NemKonto and MitID Erhverv?

You will become part of our office in Nykøbing Falster, where you join a dedicated team focused on usability and citizen service. The position offers good opportunities for professional development, ongoing training in new systems, and a strong collegial community. You will also have attractive working hours with rotating shifts and the chance to contribute ideas that make a difference to Denmark's digital infrastructure.

Citizen and business support You will become part of the Citizen and Business Support (BVS), which is located in Nykøbing Falster and is open 365 days a year. We are about 70 employees who daily help citizens and businesses with our digital solutions including MitID, MitID Erhverv, Digital Post, NemKonto and borger.dk. In addition, we advise citizens and businesses in case of digital fraud or suspected fraud.

We place emphasis on your professional development and on making it enjoyable to go to work. We have a strong collegial community with a focus on well-being, job satisfaction and social interaction.

Your tasks You will primarily work with citizens and businesses' access to the digital public solutions. Your main tasks will be to answer inquiries, communicate complex digital services in an easily understandable language and ensure high service quality.

More concretely, your tasks will be

• Answer telephone and written inquiries in Greenlandic, Danish and English.
• Ensure that citizens and businesses receive clear and correct guidance in the use of public digital solutions.
• Convey information about, among other things, MitID, in easily understood language.
• Contribute to ongoing improvement of support processes through feedback and collaboration with colleagues.

About you Does this sound like you?

You will fit well in the position if you recognize yourself in one or more of the following points:

• Masters Greenlandic and Danish at a high level, in writing as well as orally.
• Can communicate in English both orally and in writing.
• Has good IT understanding and can quickly get into new systems.
• Is able to convey complex material in simple language to different target groups.
• Is patient, service-minded and solution-oriented, even when facing difficulties.

It is an advantage if you have experience from customer service, but not a requirement. We will ensure you receive thorough training in the tasks and an introduction to your colleagues.

Digitalisation Agency as an employer You may know us for MitID, Digital Post and borger.dk. In the Danish Agency for Digitisation we lead an ambitious digital development of Denmark that creates value for citizens, businesses and public organizations and contributes with solutions to the society's major challenges.

We take joint responsibility for being a good workplace where it is enjoyable to come to work and where there is room to develop. We use each other's different competences and believe that we achieve goals more quickly when we collaborate, share knowledge, and coordinate.

In daily life we primarily meet at the office, but you can periodically arrange to work from home with your manager.

You can read more about what it's like to work with us at digst.dk.

Terms of employment This is a full-time position with an average of 37 hours per week.

Working hours are Monday – Friday 08:55 – 16:19.

We expect to welcome our new colleague on 1 January 2027.

Citizen and Business Support is located at Slotsgade 1, 4800 Nykøbing Falster.

You will be employed under the common agreement between the Ministry of Finance and Public Employees’ Organizations – The State Area (OAO common agreement) and the Circular on the organizational agreement for office clerks, laboratory technicians and IT employees (HK).

In connection with the employment you will be asked to show a private criminal record, which will subsequently be obtained annually during employment.

The employment area is the Digitalisation Agency under the Ministry of Science, Technology and Innovation.

More information If you want to know more about the position, you are welcome to contact your upcoming HR manager, Connie Westphalen, at telephone 23 23 60 02 or e-mail [email protected] . If you wish, send Connie a text message, and she will call you back.

Application We look forward to receiving your application with CV, examination papers and any attachments via the button “Apply for the position” no later than 6 November 2026.

We expect to conduct interviews in week 47.

We view diversity as a strength and encourage all interested candidates regardless of personal background to apply. We look forward to reading your application.