Intern - Customer Success & Workplace Experience Management

Forenede Service A/S

Intern - Customer Success & Workplace Experience Management

Ballerup - start in the first quarter of 2027, Forenede Service A/S

Are you a student and interested in customer and employee experiences, service development and organizational collaboration? Then Forenede Service offers an exciting internship in Customer Success & Workplace Experience Management.

About the internship

You will be attached to our headquarters in Ballerup and part of our Customer Success team. Here we work on developing strong customer and employee experiences that support well-being, engagement and collaboration across the organization.

You report to our Head of Customer & Workplace Experience and work closely with operations management and colleagues at several locations in Denmark.

Your primary tasks

• Development and improvement of customer and employee experiences
• Mapping and further development of customer journeys
• Planning and execution of campaigns and experience initiatives
• Establishment and maintenance of the Experience Wheel and Playbook
• Structuring and updating of Customer Success materials in SharePoint
• Participation in workshops, service design and idea development
• Handling ad hoc and administrative tasks

Who are you?

You are in the process of a relevant advanced education, e.g.

• Service Economist, Experience Economist, Marketing Economist
• Service Design, Experience Design, Organizational Development
• Event Management, Hospitality Management
• Innovation & Entrepreneurship - or similar

In addition you are

• Interested in service development and experience design
• A team player with good collaboration skills
• Approachable, engaged and curious about practice
• Ready for both creative and more structured tasks

We offer

• An educational internship with responsibility and influence
• Opportunity to translate theory into practice
• Insight into a large nationwide service organization
• An engaged team with a focus on culture, well-being and collaboration

Our values form the foundation of our culture and are: Responsibility - Engagement - Consideration

We take responsibility for our contracts, collective agreements and finances by knowing them and ensuring quality for the benefit of both customers and employees. We see opportunities in our dialogue with the customer, and are always ready with a solution to benefit the customer and our daily task execution. We prioritize our employees and the well-being in the workplace. We do this in the form of visits to our locations, where we, with approachable leaders, listen to our employees' wishes and needs.

We train our employees to perform the work effectively, appropriately, environmentally and ergonomically correctly.

Want to join the team?

If you can see yourself in an internship with us, please send your application with your motivation and the internship period you are applying for via the link. Application deadline is January 10 but we conduct interviews on an ongoing basis, so please feel free to send your application today.

If you have questions about the position, you are very welcome to contact our Head of Customer & Workplace Experience, Halid Smajlovic at either email [email protected] or tel.: 20 85 07 46.