Trainee customer service employee sought for a large company in Aarhus N

Are you service-minded, structured and good at helping others? And do you want to become part of a team where you contribute daily to ensuring the company's stores get the help they need?

We are currently seeking an internal customer service representative for a large company in Aarhus N. You will become part of a team that supports the stores in connection with the implementation and daily operation of a new checkout system.

It is a temporary position starting as soon as possible and lasting until December 31, 2026.

Your tasks

• Handle a telephone queue, where you help the stores with questions and challenges regarding the new checkout system
• Answer and follow up on tickets from the stores in our ticket system
• Help investigate and resolve errors in the system
• Update and maintain documentation and guides
• Test new features and solutions
• Handle various ad hoc tasks related to the operation of the new solution
• Ensure good and professional service to the stores.

You will have an important role in the daily support of the stores, and it is therefore important that you thrive being in contact with many different people and can keep an overview when there are several inquiries at the same time.

We are looking for you, who

• Is service-minded and approachable
• Is good at communicating both verbally and in writing in Danish
• Has a flair for IT and can quickly familiarize yourself with new systems
• Works structured and systematic
• Is curious and good at exploring and finding solutions
• Can keep an overview, even when it is busy
• Can work independently, but at the same time be a good team player
• Is reliable and takes responsibility for your tasks
• Has a positive attitude and a desire to help others.

It is an advantage if you have experience with customer service, IT support, ticket systems or similar, but the most important is that you have the right mindset, are eager to learn and want to help.

Working hours

• Monday to Friday 10:00-18:00.

We offer

• Thorough training in the new checkout system
• A weekday with both phone contact, tickets and various ad hoc tasks
• Opportunity to gain experience with IT support, system operation and internal customer service
• Nice colleagues and a professional working environment
• A workplace with a strong focus on service and collaboration.

Want to join the team?

If you can see yourself in the role, please send your application and CV today. We conduct interviews continuously and hire when we have found the right candidate.

If you have questions about the job, you are welcome to contact us on weekdays between 08:00-16:00 at phone number 72108545.