IT Service Coordinator for IT Operations & Support

Do you want to be the one who creates an overview, ties up loose ends and contributes to IT tasks safely reaching their goal? Do you have technical understanding and experience coordinating IT operations, support and suppliers? Then you may be the IT service coordinator we are seeking to support the department head and the IT Operations & Support team in the IT and Facility department at Nordværk.

About the job

You report to the head of IT Operations & Support and will become a central support in the daily coordination and prioritization of the department's tasks. Your main task will be to create an overview, follow up on tasks and deadlines, and ensure progress in daily operations.

You will play an important role in the collaboration with our external IT suppliers, where you follow up on deliveries and agreements. You are expected to take responsibility for driving progress and seeking solutions in dialogue with the team and our suppliers.

In addition, you will support IT project managers in less technical tasks and participate in smaller IT projects and implementations.

The role does not involve personnel management, but you will be an important link between the department head, the team and our external suppliers. At the same time, you will be a central entry point for larger support tasks.

Nordværk is evolving, and the IT department supports the organization across multiple locations. Therefore, a high level of service, good coordination and clear follow-up are essential for success in the role.

The tasks in the position include, among others

• Coordinate and follow up IT tasks and cases across the organization
• Support the department head with the daily coordination of IT tasks
• Follow up on external suppliers' deliveries, agreements and deadlines and escalate significant deviations to the department head
• Coordinate smaller supplier tasks and changes
• Contribute to the coordination of smaller supplier tasks and changes
• Solve smaller IT support tasks and support IT project managers with tasks related to implementations and changes, e.g. testing and coordination
• Contribute to a high level of service and a good collaboration with the organization
• Contribute to structure, documentation, status and reporting on IT support and operations tasks
• Ensure good coordination and communication between internal and external stakeholders

About you

• To succeed in the position it is important that you are strong at creating an overview, coordinating and following up so that tasks are completed as agreed.
• You work independently and in a structured way, but thrive in a role where you support the department head and help the team maintain progress on tasks.
• You have technical understanding and interest in IT so you can engage in dialogue with colleagues, IT project managers and external suppliers.
• You dare to reach out to both colleagues and suppliers when follow-up is needed, and you do so in a constructive and collaborative manner.
• You communicate clearly and professionally and thrive with a wide contact surface across the organization and with external partners.
• We imagine you have a relevant education or practical experience from a coordinating IT role.
• We would like you to have experience with coordination and a naturally service-oriented approach to both colleagues and the organization.
• ITIL experience is an advantage, but not a requirement.

Nordværk can offer

You will become part of a waste company that has set its ambitions high and is in an exciting development process. You will have great influence over your own tasks and can help shape the future development in the IT and Facility department.

You will have a daily life characterized by a high pace of development and good collaboration. We work in an informal environment with a focus on helping each other succeed. You will have engaged and motivated colleagues who contribute to a positive and good working environment.

At Nordværk we work based on the values of integrity, collaboration, professionalism and sustainability. They are reflected in everyday life, and we emphasize that you are willing to live by them in practice. As part of our focus on well-being and a good working environment we have smoke-free working hours.

Salary and employment terms

✓ Start date: January 1, 2027

✓ The position is a permanent full-time role of 37 hours per week

✓ Salary according to qualifications and applicable collective agreement

✓ The primary workplace is at our address in Aalborg, but as we have several locations in Northern Jutland, you can expect workdays at other locations. We work flexibly with the option of remote work.

Interested?

If you have questions about the position, you are welcome to contact the head of IT Operations & Support, Lene Fals, at +45 22 33 15 50.

The application deadline is November 2, 2026

We expect to hold the first interview round on November 10, 2026 and the second interview round on November 17, 2026, where candidates for the second interview will complete a personality profile assessment.

We see diversity as a strength and therefore encourage all qualified candidates, regardless of personal background, to apply.