Customer service supporter with administrative responsibility for domains

Motivated to deliver better service than expected, love technical challenges, and want to be more than just colleagues (not in that way)? Then we have the job for you!

If you recognise this, then you are the one we are looking for 👇

• You like taking responsibility. It feels natural to you, and you enjoy the feeling of having good control of your tasks.
• Office work and administrative tasks are always a pleasure.
• You love solving problems. Actually, they aren’t problems but exciting challenges – for you. When problems arise, you immediately start solving them.
• It energises you to talk to and write with customers and help them with their challenges.
• You investigate things thoroughly, as you want thoroughness and precision.
• You are motivated to advise and guide others so they always get the right solution.
• You are a fast learner and skilled at seeking knowledge via lookup in a knowledge database.
• Do you have a technical background and flair for administration, or are you an administrative profile with an interest in technology.
• It’s advantageous if you have an idea of what the items below cover:
• Web hosting of domains and websites
• Domain management
• DNS
• The most popular CMS systems, for example WordPress
• Email setup, primarily Exchange and IMAP

The job as a customer service supporter at team.blue

We provide solutions including domains, web hosting, email and various CMS systems. Your primary task is to understand customers’ IT challenges and ensure that they are well taken care of.

Your primary tasks are to

• Help the customer with troubleshooting their solution and provide sparring on it
• Help the customer with creation, deletion or transfer of domains
• Advise the customer in the use of domain management and DNS
• Additionally you will get basic exposure to web server operation and troubleshooting

It is not a requirement that you have experience with the above. We ensure you receive a thorough introduction and training in our products and systems. You will have a changing daily routine with freedom under responsibility and the opportunity to specialise further within your field of interest.

About the team

You will become part of a team with 12 skilled and dedicated colleagues who come to work to deliver top-class support - and we are proud of that. Your future colleagues come from different backgrounds, so whether you have a background as IT support, multimedia designer, teacher, police officer or something else, it is not the most important for us.

You will be assigned a Buddy, who becomes your personal sparring partner. Your Buddy tells you everything you need to know in your early days and has the task of giving you the best possible start in the team. In addition to your buddy, someone from the team will take care of your professional training so we can best prepare you for the task.

Customer satisfaction is at the core of our work

• We thrive on happy customers and therefore place customer satisfaction extremely high.
• We are approachable and helpful, and we tailor our communication to each individual customer.
• We provide qualified help with thoroughness and precision.
• We are patient and always take time for another question.

Expertise and proactive guidance

• We are the experts and take a proactive role in guiding our customers.
• We use our product knowledge to propose solutions that ensure customers always receive the necessary help.
• We actively explain how specific products can solve the customer's problems or improve their solutions.

Our employees are our most important asset

• We place a very high value on a strong sense of togetherness.
• We spread positive energy by being friendly, optimistic, smiling and approachable.
• We are open to giving and receiving feedback and see it as an opportunity for personal and professional growth.
• We seek support and help each other when needed.

You get

• Thorough training from skilled, motivated and, not least, patient colleagues
• Fixed salary package including flexible benefits account and pension
• Health insurance, gym and physiotherapist massage
• A fantastic staff restaurant with breakfast, lunch and incredibly good coffee
• A multitude of social events (e.g. Friday wristbands to Smukfest) – also at the department level
• Discount schemes and employee offers such as a hairdressing arrangement.

Can you recognise yourself in the posting?

Apply now via the link.

We evaluate and interview candidates for the position on an ongoing basis.

If you have questions about the position, you are welcome to contact the team leader in Shared Hosting, Jeanette Hein, at [email protected]

Practical

A working week of 37 hours from Monday to Friday in the time window 7-19 (primarily 8-16).

Workplace: Højvangen 4, 8660 Skanderborg

There is an option to take a work-from-home day if you need to go to the dentist or the car needs servicing (again). But we expect you to want to be in the office more than at home. It strengthens both collaboration and cohesion.

Application deadline: As soon as possible

Department

Customer Service

Location

Skanderborg - Denmark

Seniority

Entry level

Brands

team.blue Denmark

Contact Jeanette Hein Team Lead Shared Hosting – Customer Service

Colleagues

Simon Husballe

Customer Service Director