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Feriepartner is more than Denmark's largest chain of local and independent holiday home rental agencies. We are a passionate family of people working purposefully to create unforgettable holiday experiences for our holiday home guests and smooth rental for our holiday home owners. Our agencies, where we are present, accessible and close to everywhere in the country, are the heart of an organization based on strong values and a focus on quality and long-term relationships with all stakeholders.

Office Manager for Feriepartner Fanø

With Feriepartner you will become part of a chain in rapid development. The industry has been in positive growth for many years, and all forecasts indicate that it will continue. Feriepartner's persistent focus on “better experiences” for annually more than 500,000 holiday guests and approx. 9,000 holiday home owners nationwide has resulted in a competitively strong position.

Feriepartner Fanø is a newly started agency in positive development and currently handles rental of about 80 holiday homes. The current bureau manager has taken on other internal challenges within the chain. Therefore we are looking for a committed person to take over the operations management and development of the bureau on Fanø.

The daily management of Feriepartner Fanø consists of both a sales manager and an office manager, where the office manager focuses on operations and guests, and the sales manager focuses on expanding the portfolio of rental properties with high-quality holiday homes. The permanent staff besides the office manager and the sales manager include a Travel Advisor and a group of hourly paid cleaning and service staff.

You will become part of a small growing company where it is important that you fit into a small team with an open office community. It is essential that you thrive being a central part of the daily operations and that you are hands-on with servicing guests, homeowners and administrative tasks in broad terms, and that you participate in the on-call duty on weekends and holidays. You will be responsible for navigating through the busy summer season with a smile and a steady hand, while in the winter months you will have a greater focus on strategic development projects.

Your mission is to ensure Denmark's best experience for guests and homeowners through local presence and the ability to meet individual needs. Your main task will, together with the sales manager, lead the way when the budget and targets must be met. You will become a key figure in Feriepartner's future development, where there are large ambitions both locally and nationwide.

Your voice is important for the entire chain, and you will help shape both local initiatives and cooperation across the many independent agencies nationwide. You will become the local face for Feriepartner Fanø, where you actively participate in dialogue with local partners and contribute to a strong local community. You lead with one mission in mind: to ensure fantastic experiences and the absolutely best service to holiday home owners and guests.

Your qualifications

• Minimum 3 years of experience in customer service and leadership.
• You can operate in Danish, English and German – and if you do not know German, we will teach you.
• Management of full-time employees and hourly workers.
• Strong interpersonal skills and abilities in conflict resolution as well as negotiation.
• You thrive in a varied and sometimes hectic everyday life.
• Good commercial sense and solid business understanding.

What can we offer you?

The opportunity to shape and lead a rapidly developing bureau with a large potential for further growth. A workplace that offers quality products in a market with good future prospects. Strong support from the chain office in the form of IT systems, sales and marketing resources and 50+ years of industry experience.

A positive and ambitious company culture both in the summerland and at the chain office, where constructive collaboration across the chain is a natural part of the job. Your voice is important for the whole chain, and you will help shape both local initiatives and collaboration across the many independent agencies nationwide.

An environment with freedom under responsibility, where your ideas and contributions are valued. Following a strong corporate culture and orderly working conditions, they are characterized by a well-functioning work environment and long employee tenure. Competitive terms of employment with pension and health insurance.

Responsibilities

• The daily responsibility for and active participation in operations.
• You are responsible for personnel management, ensuring well-being and optimal composition of the team at the bureau. Recruitment of hourly workers is on your own initiative and recruitment of full-time staff is in collaboration with the director.
• You ensure professional introduction and ongoing training of the team.
• You prepare an annual action plan and budget in accordance with the overall strategy and the set goals for market share in the area together with the director and the sales manager.
• Regular representation of Fanø at bureau manager meetings and participation in the development of the chain.