Professional caseworker with solid experience in around-the-clock shifts

Permanent position at 37 hours per week | Rødovre | September 2026

Do you have many years of practical experience with 24-hour shift schedules in the public sector?

FOA/KLS is looking for a professional caseworker who can independently review working hours and pay and identify errors that affect our members' pay and rights.

Our members primarily work in kitchens and cleaning in municipalities, the Capital Region and other public workplaces. Therefore it is essential that you have in-depth practical experience with 24-hour shift agreements. Knowledge of collective agreements is not sufficient in itself. It concerns the 24-hour shift agreement 79.01 under KL and the 24-hour shift agreement 11.05.11.1 under the Regions. About FOA KLS

FOA/KLS is an independent trade union and part of the FOA family. We are based in Rødovre and primarily organize members within the kitchen and cleaning sector. Many of our members have a mother tongue other than Danish and varying prerequisites for reading and understanding rules and decisions. Therefore our guidance must be technically precise, respectful and easy to understand.

Your most important professional task

You must be able to go through members' working hours and pay from scratch, explain the result clearly and follow the case through to the end. This means that you must be able to:

• check payslips, working time calculations and disbursements/payments
• assess rosters, standard periods, rest periods, days off and changes in working hours
• verify time-based allowances, overtime, extra work and other relevant components of pay
• identify errors and calculate or document claims for adjustment and back pay
• apply relevant collective agreements and working time agreements to concrete cases
• communicate calculations and rules so the member understands both the result and the next steps

Your other tasks

• telephone and written member advice with an average of two to three advisory shifts per week
• case handling including employment law, vacation, maternity/paternity, work injuries, dismissals and expulsions
• sparring and close collaboration with elected representatives
• advice during local pay negotiations and official conversations
• participation as a confidant at meetings, primarily via Teams

It is a requirement that you

• have many years of documented, practical experience with 24-hour shift patterns and payroll control in the public sector
• have handled concrete cases of errors in payslips, timesheet calculations, supplements and payments
• can read and apply collective agreements and working time agreements in concrete calculations and assessments
• can work independently on complex cases and document your conclusions

We also place emphasis on the fact that you

• have experience from a trade union, payroll or HR function, public employer or a similar role
• can convey complex rules clearly in both spoken and written form
• meet members in difficult situations with calm, respect and empathy
• work in a structured way, take responsibility for your own cases and contribute to the team's shared tasks
• have solid IT skills and experience with digital case handling
• thrive in a politically led organization and identify with the values of the labor movement
• are able to communicate in English and preferably also other languages and are able to understand choppy Danish in speech, etc.

As a colleague

You are curious, share your knowledge and want to continue developing professionally. We also value humor and an informal tone.

We offer

• a permanent position at 37 hours per week
• a full employer-paid pension scheme
• flexible working hours and the possibility of one day of home office per week after probation
• massage scheme, health scheme through Falck Healthcare after probation and free fruit, coffee and tea
• a workplace with high professionalism, good camaraderie and close collaboration

Practical information

Start date: as soon as possible, preferably December 1, 2026

Workplace: Mose Allé 16, 2610 Rødovre

Member opening hours: Monday-Wednesday 9-15, Thursday 9-16 and Friday 9-13

Flexible working hours: Opportunity to start between 7 and 17 depending on the department's needs

Terms of employment: employee-like terms

Application and interviews

Submit your application no later than Sunday, October 18, 2026 at 12:00. Please clearly state that you are applying for the position of professional caseworker. Specifically describe where your experience with 24-hour shift schedules, payroll control and timesheet calculations comes from, and which types of cases you have independently handled.

We expect to hold interviews on Monday and Tuesday, October 26 and 27, 2026 between 15:30 and 20:00. The interviews will take place at FOA/KLS at Mose Allé 16 in Rødovre. We will obtain references from previous employments in agreement with the candidate.

If we wish to proceed after the interview, you will receive a case to solve in one day. For example you will receive it on Wednesday and get a response back on Thursday.

Questions about the position

Contact chair Mimi Bargejani at 21 92 58 17 or [email protected]. Feel free to send a text or email if you would like to be called back.