Roskilde Municipality seeks an outgoing and engaged citizen service officer

The Citizen Service in Roskilde Municipality is looking for a new colleague.

Are you happy to meet and make a difference for people and do you thrive in a job where not many days are alike? Then it might be you we are looking for to our team in Roskilde Citizen Service!

We are seeking an energetic and curious person for our population register. Together with 3 colleagues you form our population register which has responsibility for CPR, moves, health insurance and elections. When you are not working with population register tasks you will be one of the first our citizens meet when they visit us, and therefore it is important that you are welcoming, present and ready to help – both with small and large questions.

Your tasks will include

• Case handling in the population register
• Helping citizens with everything from passports and driving licenses to guidance on self-service solutions such as Borger.dk and MitID
• To meet citizens at eye level and find solutions that fit their individual needs

You will meet many different problems during your workday and therefore we are looking for a person who can maintain an overview, show empathy and professionalism, and take responsibility to help the citizens further – no matter what they need help with. We make a difference for our citizens and we expect you to be as passionate about it as we are.

We would like you to have an office education with specialization in public administration and/or experience with the population register from similar positions.

With us you will be part of a shift plan , where your time is split between working in the back office with case processing and in the personal meeting with citizens in our Citizen Service, you can expect an evening shift once a week as well as a Saturday shift every 6 weeks. In addition there may be shifts at our branches in Viby and Jyllinge.

We emphasize that you

• Have digital flair. You should daily be able to guide in self-service solutions and juggle between many systems
• Thrives in a work community where we depend on each other to be able to read the core task
• Independently can take initiatives and start relevant tasks
• Love helping others and thrive on solving many different tasks
• Are flexible and good at handling a busy everyday life with direct citizen contact

We offer you

• A varied daily life where you really can make a difference for other people.
• A workplace where citizens are in focus
• High professionalism, shared responsibility and mutual respect

If you are passionate about helping others, we would love to hear from you!

Your application: We would appreciate it if in your application you address the following questions:

• How do you work in a structured and thorough way when you have to handle many citizen inquiries and administrative tasks in a short time?
• What motivates you about personal contact with citizens and how do you ensure that the citizen experiences professional, respectful and understandable guidance – also when the citizen's situation is complex
• What do you value in a work community? What do you contribute yourself?

You will report to the head of Citizen Service, Ane-Dorthe Gad and will join a team of 16 citizen service employees. Citizen Service in Roskilde Municipality is organizationally placed together with Roskilde Libraries and the organization as a whole consists of Roskilde Libraries, Citizen Service, Local Archives, Creative hub for children and our central library. In this way you will have about 130 very different colleagues and your office will be at Roskilde Library, in the heart of Roskilde city.

For questions you are welcome to contact the head of Citizen Service, Ane-Dorthe Gad, at email [email protected] or at phone 2868 5723.

Interviews will be held in weeks 45 and 46.

Salary and terms of employment

The position is paid according to the current collective agreement. This is a permanent position of 37 hours and is available from 01.01.27.

A criminal background check and child background check as well as references will be obtained before employment.

The application must be received no later than 25.10.2026.