Service Manager for our cleaning team - Herning (www.shyne.dk)

Do you love training employees, leading from the front, and cleaning - then read on

We are seeking a committed and responsible Service Manager to help with and participate in cleaning for our private and corporate clients. As Service Manager you will have a central role, where you work operationally with cleaning independently and are responsible for training, quality assurance and development of our staff.

You must ensure that our high standards are consistently met, while acting as a motivating culture carrier who leads by example and creates good experiences for both employees and customers.

The position involves continued hands-on cleaning work – making you a key part of operations, quality and customer satisfaction. In other words, your input is crucial to our overall quality.

Responsibilities

Cleaning (hands-on work)

Cleaning, including

• Vacuuming, floor cleaning and dusting
• Cleaning of bathrooms and showers
• Cleaning of kitchens, etc.
• Replenishing cleaning supplies
• Ensure a neat presentation for private and corporate customers

Leadership, training and culture

• Training and onboarding of new employees
• Daily sparring and support for the team
• Ensure compliance with standards and procedures
• Be a visible culture carrier and role model
• Contribute to a positive and professional working environment

Quality assurance and follow-up

• Ongoing quality control through follow-up and audits
• Ensure consistently high quality across tasks
• Identify areas for improvement and follow up on these
• Report on performance and customer feedback

Reporting and inventory

• Monitoring stock levels and reporting shortages
• Documentation of tasks, quality and maintenance
• Ensure correct use of systems, and compliance with all structures

Success criteria

• Consistently high cleaning and quality standards
• High customer satisfaction and positive feedback
• Efficient training and development of employees
• Stable operations and strong team culture

We expect that you

• Speak and understand Danish
• Have experience in cleaning, preferably with responsibility/leadership
• Are organized, reliable and lead by example
• Have good collaboration skills and can motivate others
• Can plan and manage your time effectively
• Are flexible and can adapt to changing needs and working hours
• Have basic skills in using apps and software

We offer

• Hourly wage between 150 DKK – 185 DKK (depending on experience)
• Work hours: 25–37 hours/week. There are tasks in the morning, midday, afternoon and weekends in a varying shift schedule.
• An evolving role with both responsibility and influence
• A good working environment with clear standards and procedures

You can read more about Shyne ApS at www.shyne.dk.