Service & Project Coordinator - when good service also requires sharp prioritization

RINGKØBING: Do you like being the one who pulls the threads together when customers, service technicians, projects and urgent tasks all call for attention?

As Service & Project Coordinator you will be a central hub in our service department. You have close contact with customers, follow up on tasks and help ensure that our 7 service technicians are assigned to the right tasks at the right time.

Some days you follow planned service and maintenance tasks through to completion. Other days an urgent customer task arises, and then you must quickly gain overview, rearrange resources and assess what can wait.

That is why we are looking for you, who is motivated by helping customers and colleagues – but who also dares to prioritise and say: “We take this first – the other can wait.”

The link between customer, technicians and the organization

You will become part of our service department with 9 colleagues and will have a workday with many contact surfaces. Internally you will work closely with your colleagues in the department, our service technicians, project managers, production, warehouse and other functions in the organization.

Your role does not necessarily involve having all the answers yourself. Instead, you must be good at finding them, getting the right people involved and ensuring that tasks move forward.

You will among other things work with

Project coordination

• Project management of smaller projects through production
• Focus on operations and service tasks in collaboration with service technicians and project managers
• Coordination of resources and tasks for our 7 service technicians
• Responsible for maintenance tasks and urgent support

Orders, procurement and finance

• Financial follow-up on internal and external projects, including troubleshooting and planned maintenance
• Procurement for projects and warehouse
• Order handling of after-sales products such as spare parts, service, repair and training
• Easier calculations and preparation of offers

Administration and documentation

• Building of bills of materials and ordering lists
• Handling of certificates, service reports and other documentation
• Maintenance of data in ERP system

Good service – without promising everything to everyone

To succeed in the job you must be good with people. Customers must feel that their inquiries are taken seriously, and your colleagues and service technicians must experience you as a partner who helps create direction and overview

• But good service is not the same as saying yes to everything. When several customers need help at the same time, a technician is already booked, and an urgent task lands on your desk, you must be able to make a decision and communicate it clearly. You must therefore be approachable and solution-oriented, but at the same time robust enough to stand firm on a prioritization.

We imagine that you work in a structured way, follow your tasks through to the end and have an eye for both the customer, the economy and the practical execution. You do not necessarily have to come from a similar position, but experience with service, project coordination, order handling or a technical company would be an advantage.

A daily life close to both people and technology

At Seasight you get a role where you can see the results of your work. What you coordinate from the office becomes tangible service visits, repairs, deliveries and solutions for our customers. You will become part of a company with an informal tone, high professionalism and a short path from idea to action. We are a growing company, and thus you in this job have good opportunities for professional development and to grow with the job.

In short, we are looking for you who have a customer focus, understanding of colleagues and the courage to prioritise when not everything can be the most important.

Apply for the position now!

To fill the position as quickly as possible, we are inviting for interviews on an ongoing basis. If you have any questions, you are welcome to contact Head of Service, Michael Vind, at tel. 5129 9826.

We look forward to reading your application.

Department: ADM Location: Seasight Solutions, CSO Service / Frejasvej, 4, 6950, Ringkøbing, Denmark