Service-minded telephone support agent for the Service Entrance in Corporate Service (maternity leave cover)

Do you thrive with many varied tasks?

And are you passionate about delivering high-quality and good service?

Then please apply for the position.

The Service Entry in the Corporate Service Center is looking for a service-minded telephone support agent for the personnel and payroll area for a 12-month maternity cover with the possibility of extension. You will become part of an attractive workplace where we prioritize being a competent and service-oriented partner for our users in all municipal administrations.

Who are we?

The Service Entry is the first point of contact when roughly 45,000 employees, managers as well as staff, in the municipality need help from the Corporate Service Center, which is a shared service center for payroll and personnel questions. We see flexibility as a shared interest, where we together focus on well-being, task execution and users' needs. In the department we emphasize high professional standards and sparring. We have fun together while helping colleagues and users.

Your key tasks

You will join a team of professionally skilled colleagues who together provide support within, among other things, payroll, vacation, changes of employment terms, termination, etc.

Your professional and personal competencies

We expect that you

• have the ability and desire to provide professional advice to our users with a strong focus on service, a large part of which involves servicing our users by phone
• are initiative-taking and good at working independently and structured, while you enjoy collaborating and sharing knowledge
• have knowledge of payroll, HR and personnel issues
• have an eye for detail in case processing and an understanding of the importance of quality
• are used to working in several systems simultaneously – it is an advantage if you are familiar with the following systems: KMD Opus, KAS, eDoc and ServiceNow
• have a good overview and the ability to quickly get acquainted with new processes
• have strong communication skills and a desire to service both verbally and in writing
• are approachable and have a good sense of humor.

We offer you

• a central role with case handling and service for the Service Entry users
• skilled, engaged and competent colleagues
• an ambitious workplace with a high tempo and the opportunity to contribute to development
• an open and informal tone of voice
• canteen scheme, massage scheme and other employee benefits
• the possibility of up to two days of home working per week
• a modern, attractive office domicile close to Fuglebakken Station in Copenhagen.

We ensure that you receive a good introduction to the job and tasks, and you will have a fixed mentor attached during the training process.

Salary and employment terms

The maternity cover is 37 hours per week with start as soon as possible. Salary and employment terms follow the current collective agreement with the possibility of negotiating allowances based on qualifications.

Want to know more?

If you want to know more about the job, you are welcome to contact team leader Kira Jensen at 29 39 39 52 or head of office Bodil Iris Jakobsen at 20 46 75 77.

Apply via the link no later than Sunday 1 November 2026

We expect to conduct the recruitment interviews in week 45 (first interviews Wednesday 4 November and second interviews Thursday 5 November).

Koncernservice is a professional service organization

In Koncernservice we have a strong professional environment with competent and specialized employees in finance, economics, payroll, procurement, ESG, insurance, HR and employment law. We constantly develop our competencies and professionalism to simplify workflows when we implement new technological solutions across the municipality. And we insist that our solutions create a real impact for our users in the long term.

We are about 750 employees who continuously engage in dialogue with the municipality’s seven administrations and about 45,000 employees. In other words, we are an administrative hub that must ensure an efficient and intuitive digital administration for the entire City of Copenhagen. Meet us at www.koncernservice.kk.dk .