Shop and Visitor Manager at Stauning Whisky

Can you run a shop as a business and make it a destination that tourists and whisky lovers are willing to drive for?

Do you have energy, overview and a desire to create great experiences for guests in the shop and on tours? Are you business‑oriented, do you like to take responsibility and get things done?

Are you ready to lead a shop and an attraction where sales, leadership and customer experiences go hand in hand? Then perhaps you are the person we are looking for.

ABOUT THE JOB

As the Shop and Tour Manager at Stauning Whisky, it is your responsibility to ensure that our customers always have a good experience when visiting our shop or taking a tour. You do this by ensuring that your team is always ready to provide the best service and guidance, and by ensuring the shop always looks presentable and showcases our products in the best possible way. You collaborate with your team on a daily basis and you lead from the front, both when it comes to customer service, sales and day‑to‑day practical tasks.

You will be responsible for and the driving force behind the shop's results and development and ensure that it aligns with Stauning Whisky's overall strategy and brand.

It is a versatile role where you must be an active part of daily life in the shop, coordinate our tours and ensure that staffing, stock, systems and the practical details work smoothly.

This means you must create structure and ensure that everyone on your team has the optimal framework to perform their work in the best possible way.

You report to the CEO.

You will directly lead a passionate team of 7–10 people, depending on the season.

For the right person there are good opportunities to put your own mark on the area and take on even more responsibility over time.

YOUR AREAS OF WORK AND RESPONSIBILITY

Responsibility for the shop

• Daily operations and management
• Ensure that products are presented and marketed as effectively as possible in the shop to maximise sales
• Ensure the right goods are in stock
• Ensure correct receiving, counting and reconciliation
• Assist and serve our guests
• Be responsible for the daily systems in the shop – e.g., cash register system, scanner, and other equipment
• Together with Finance, analyze opportunities to increase sales and profitability through campaigns, package deals and other initiatives
• Diverse reporting and analyses to optimise the business area

Responsibility for tours

• Plan and set up different types of tours in our booking system so guests can book online
• Handle inquiries and bookings from companies and larger groups
• Handle invoicing of corporate visits and groups
• In time, be able to conduct a tour yourself

Daily coordination and staff leadership

• Motivation and development of employees
• Plan staffing and create shift schedules for both shop and tours
• Ensure we always have the right number of staff with the right competencies
• Ensure clear and explicit communication and good collaboration across departments

OUR EXPECTATIONS OF YOU?

• You have a relevant education
• You have experience with store leadership and commercial responsibility
• Experience from retail or shopkeeping is a plus
• You are business‑minded and can translate ideas into campaigns and campaigns into revenue
• You work with a focus on increasing footfall and turnover
• Work in a structured and data‑driven way with budgets, campaign plans and follow‑up
• Good understanding of digital systems and not afraid of technology
• You speak and write Danish at a business level
• You speak German or English – ideally both

As a person you are proactive and independent, outgoing with a strong drive and you are motivated to continuously improve things, you are motivated by taking responsibility, creating results and growing a business area.

You are a motivating hands‑on leader, you communicate in a structured and easily understandable way, good at maintaining overview, you are empathetic and you care about your colleagues’ well‑being.

You are not afraid to roll up your sleeves when needed and you want to learn and develop.

You do not need to know everything from day one. The most important is your attitude, your drive and your willingness to learn.

ABOUT STAUNING WHISKY A/S

Stauning Whisky is the result of an unusual experiment. Nine friends with very different backgrounds came together out of shared curiosity and decided to push the boundaries of whisky making.

Production started in 2009 and they have since won several prestigious awards.

Stauning Whisky has revived traditional crafts that disappeared with modern whisky production, and uses only locally grown grain, floor‑malted on site, and distilled in small copper pot stills over an open flame.

In 2018 Stauning Whisky moved into a newly built distillery. A building filled with innovative engineering and a dramatic expression that draws on decades of tradition in classic Danish design and architecture.

Stauning Whisky has also become a tourist destination in the western Jutland region, with many visitors each year.

Our values are Passion, Curious, Authenticity, Integrity and not least Financial responsibility.

Further information at https://stauningwhisky.com/da/

WE OFFER

At Stauning Whisky you get freedom with responsibility, the opportunity to put your own mark on the shop and tours, a strong sense of community with colleagues who are passionate about achieving good results together.

You get a lot of freedom to drive and grow your area yourself, make decisions and plan your workday.

If you become part of Stauning Whisky you get the opportunity to be part of an exciting journey in a small authentic company with good employee conditions.

The culture is characterised by passionate and dedicated colleagues and an informal environment with room to have fun.

APPLICATION AND SELECTION

Holst Larsen , is responsible for the recruitment process, and if you are interested in applying for this exciting position, please send your application and CV via the link below: Apply for the position

Start date as soon as possible, but we are happy to wait for the right person; we review applications on an ongoing basis, so please send your application today

If you have questions about the position, you are welcome to contact Marianne Holst Larsen at 40837593 or Email: [email protected]