Debt collection Specialist

Do you want to make a difference at the Billing Office in Aabenraa Municipality? Are you motivated by independent tasks where you have the opportunity to shape your own work? Do you thrive on collaborating with many different people, both internally and externally, and can you see yourself helping to implement new initiatives? Then we have an exciting job for you as a specialist.

The Billing Office, part of the Finance Department, consists of 2.5 employees, who distribute the tasks and roles among themselves. You can therefore help influence the content of the task distribution.

About the job

In billing, the tasks include among other things daily contact with citizens in connection with the dispatch of invoices, reminders and establishment of payment agreements. We also have close cooperation with the Danish Debt Authority and other external partners. We update cases in the debtor system, handle estates of deceased persons, as well as many other administrative tasks. We have already implemented several automations, including supported by RPA.

As your primary task you will be one of the driving forces to ensure that daily operations run smoothly. Furthermore, there will periodically also be tasks with streamlining of workflows and development, including the professional content in our management information on arrears. The ambition is also that, in time, one of your tasks will be to implement system changes in the billing area in collaboration with external partners.

Your areas of responsibility/tasks will therefore include

• Interpretation and implementation of new legislation in collaboration with colleagues
• Various daily operational billing tasks
• Streamlining and optimization of billing tasks internally and across the organization
• Development of the area with focus on quality, operation and development, including identification and exploitation of additional opportunities for automation and possibly use of robots
• Support of the service areas with advice
• Collaboration with internal and external partners

About you

In addition to professional insight into the billing/ case handling area, it would be a plus if you

• have good communication skills, which can create security in dialogue with citizens
• are able to interpret and implement new legislation
• have good IT skills
• have experience with or interest in developing the use of professional systems, automation including the use of robots

We expect that you personally

• are trustworthy
• are able to delegate and follow up on the execution of tasks
• have an analytical approach and exhibit development-oriented and innovative behavior
• are proactive
• can manage and drive processes while also ensuring daily operations

We offer you

• an exciting job with responsibility and varied tasks
• a place in a strong professional community with room for sparring and idea development
• good opportunities for competence development – both in the job but also relevant advanced education
• an work environment with a high ceiling and room for humor

Colleagues say

"I think the department has good collaboration, good knowledge sharing and really good collegiality. There are many varied and meaningful tasks, a strong professional environment and colleagues who are always ready to help and spar. I am allowed to plan my own tasks and come up with ideas for changes - you are heard"

”We are a unit with a good collegial camaraderie, where we together solve the tasks and at the same time take care of each other. We sit together with the general ledger, with whom we have close cooperation. The culture is characterized by openness, honesty and focus on finding the best solutions for the municipality's citizens and businesses. We have a good collaboration with colleagues across the organization. We make a lot of effort to introduce our new colleagues to the tasks. and our leadership is very present, with an informal leadership style, where there is freedom with responsibility.”

Salary and terms of employment

Salary and terms of employment in accordance with the applicable collective agreement with HK or AC. The position is 37 hours per week and is desired to be filled as soon as possible or by 1 December 2026.

Further information

If you have questions about the position, you are welcome to contact: Office Manager Kim Frandsen at email [email protected] or billing employee Dorthe Jensen at tel. 73 76 71 88.

Application

Submit your application via the link no later than 22 October 2026.

We will conduct interviews on 28 October 2028.

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