Team Coordinator – Technical Service

Can you keep an overview when today's plan changes – and at the same time ensure that customers, technicians and tasks are brought to a safe conclusion?

Dansk Plejeteknik is looking for a strong and dedicated Team Coordinator for Technical Service, who can take responsibility for the daily operations and coordination of our field service team.

Your most important task will be to ensure that the team's tasks are prioritized, planned, coordinated and followed through to the end. It requires an overview, decisiveness and the ability to make decisions when today’s plan changes – because it often does.

Your primary tasks

You will, among other things,

• plan and coordinate annual service inspections, ad hoc repairs and other tasks for our field technicians
• prioritize tasks based on urgency, customer needs, geography, competencies, spare parts and agreements
• maintain ongoing dialogue with our customers – from the first inquiry to the completion of the task
• build and develop the relationship with our existing customers
• ensure that tasks and agreements are registered, maintained and followed up in our CRM and planning systems
• follow up on ongoing and completed tasks and ensure that documentation, revisits, spare parts and other aftercare are handled correctly
• coordinate closely with, among others, workshop, warehouse, purchasing, sales and the company’s other functions when tasks move across the organization
• contribute to the development of working procedures and the ongoing development of Technical Service in close collaboration with the operations manager

You have a lot of freedom to make the decisions needed to make daily operations succeed.

Who are you?

You may come from a position as service coordinator, dispatcher, route planner, forwarder or from logistics – or from another function where you are used to handling many customers, employees and tasks at the same time.

It is a clear advantage if you have experience from a technical service company or another organization with field staff and many changing tasks.

You do not need to already know our products, but you must have an interest and understanding of technology and be willing to familiarize yourself with the tasks. A good plan requires that you understand what actually needs to be solved.

We place particular emphasis on the following

• having a strong overview and working in a structured way
• being able to keep a cool head when pace increases and the plan changes
• taking responsibility and making decisions
• following tasks through to the end and not letting them slip along the way
• communicating clearly and professionally with both customers and colleagues
• having a natural customer focus and understanding the importance of a good customer experience
• being proficient with IT and able to work securely in multiple systems

At start-up you will receive a thorough introduction and training from our technically and professionally strong staff.

We offer

You will hold a central position in a growth-oriented company where you will have real influence on the daily operations and the development of Technical Service.

We offer among other things

• a central and responsible role with a high degree of autonomy
• opportunity to influence and develop working procedures and processes
• short decision paths and close collaboration with the company’s management
• a varied daily life with extensive contact opportunities
• skilled and helpful colleagues with high professional standards
• pension and health insurance
• salary according to qualifications

About Dansk Plejeteknik

Dansk Plejeteknik delivers technical service, repairs, spare parts and solutions to hospitals, municipalities, institutions and assistive devices depots across Denmark.

We work with technical aids within the care and health sector, where high professionalism, documentation and reliability of operation are essential.

For us, good service means taking responsibility for the task and finding the right solution for the customer – even when the original plan changes.

Practical information

The position is full-time.

The workplace is currently at our address in Høng. Dansk Plejeteknik will relocate in early 2027 to new premises in Ringsted.

The position reports to the operations manager.

Send your CV and a short application to [email protected] .

We hold interviews on an ongoing basis and wish to fill the position as soon as possible.

If you have questions about the position, you are welcome to contact the operations manager Casper Steenholdt at telephone 5337 8859.