Team Lead Hotline Support | PLC & Robotics

Do you want to lead a strong technical support team while working closely with the latest technology? Do you have a solid interest in automation, PLC controls and robotics? Are you a natural leader who is motivated to develop employees, create structure and ensure high quality and efficiency in technical customer support? Then you might be the one we are looking for as our new head of technical support.

At BILA Group we are experiencing significant growth, and therefore we are seeking a Team Lead for our Service Support Hotline Team. You will be both a professional leader and an active contributor in a team that every day ensures our customers' production runs stably and efficiently.

This is a unique opportunity for you who want to combine leadership with practical technical support in an environment characterized by innovation, high professionalism and strong collaboration.

A central role with responsibility and influence

As Team Lead for Hotline Support you will be responsible for the daily management and development of our Hotline function. At the same time you will remain close to customers, support tasks and the technical solutions.

You will be the link between employees, customers and other departments in BILA Group and will have an important role in further developing the Hotline function in line with the company’s growth.

Your primary areas of responsibility

• Daily management, coordination and prioritization of the hotline team’s tasks
• Ensure uptime at our customers
• Be a sparring partner for the team’s employees
• Contribute to development of processes, working methods and service concepts
• Ensure competence development and knowledge sharing in the team
• Active participation in technical support and escalated support tasks
• Technical advisory for customers and internal stakeholders
• Support via remote connectivity, PLC troubleshooting and robot diagnostics
• Onsite support for critical or complex issues
• Contribute to commissioning, optimization projects and technical improvements
• Follow-up on KPIs, resources and the team’s performance
• Collaboration across service, projects department and sales

We invest in your success

You will become part of a strong professional environment with skilled specialists in automation, robotics technology and service.

Together with the team you will help ensure that our hotline remains known for high quality, fast response and strong technical solutions.

Our customers often operate around the clock, and the Hotline function therefore supports a 24/7 service. You will be part of relevant emergency and on-call structures with the rest of the team, as well as occasional travel activity at a limited level.

Who are you?

You have a strong technical background in automation and are motivated to achieve results through others.

Your background could be, for example

• Automation technician
• Electrician
• Automation technologist
• Engineer
• Service technician with leadership experience

The most important is that you have solid experience with automation and the ability to bring people together around common goals.

We imagine that you

• Have experience with PLC, robotics and automation solutions
• Have leadership experience or a strong desire to take the next step in your career
• Are a visible and approachable leader who creates trust and engagement
• Thrive with both operations, development and technical problem solving
• Have strong collaboration and communication skills
• Are structured and good at prioritizing in a dynamic daily life
• Master Danish and English in writing and speech

What do we offer?

At BILA you have the opportunity to make your mark on an important function in a company with growth, ambitions and an international outlook.

We offer

• A central leadership role with great influence
• Opportunity to combine leadership and technology
• A strong professional environment with dedicated colleagues
• Comprehensive onboarding and leadership development
• Opportunity to influence the future development of the department
• Flat organization and short decision paths
• Attractive development opportunities both professionally and personally
• Social activities and a strong sense of community
• Work with some of the market’s most advanced automation and robotics solutions

Are you ready to take the lead?

If you are motivated to develop people, create results together with your team and at the same time be close to the latest technology in automation and robotics, we would love to hear from you.

Send your application today. We conduct ongoing interviews and hire when we have found the right profile.

Location: Aalborg