Team Leader in Business Customer Service Denmark, Aarhus

As a team leader in Business Customer Service Denmark you help make everyday life easier for business customers who contact Danske Bank about their daily banking. You will be responsible for a team where quality, development and good customer experiences go hand in hand. Here you can use your leadership experience to lead an engaged team of skilled employees, with a focus on well-being, performance, competence development and strong customer experiences.

At Danske Bank we work purposefully with our Forward '28 strategy, where we grow and actively work on product and process improvements to strengthen the customer experience.

Your tasks

You will become part of Customer Care Denmark, where Business Customer Service is the primary entry point to Danske Bank for corporate customers. The team helps daily customers via phone and digital channels with, among other things, accounts, payments, digital solutions and general guidance. Your primary workplace is Aarhus, and you will have close contact with team leaders, specialists and partners across the bank. In daily work you will work with both operations, people and improvements, so the team can deliver simple, professional and relevant customer service.

In daily life you will

• lead the team's daily operations and ensure clear frameworks for the work.
• develop employees through sparring, follow-up and clear prioritization.
• strengthen the quality of the customer experience through structure and continuous improvements.
• translate the bank's Forward ’28 strategy into concrete initiatives in the team.
• create collaboration across Customer Care and the rest of Danske Bank.

We expect that you

• have experience with personnel management and development of employees.
• communicate clearly and create direction through dialogue and involvement.
• have experience with change management and practical implementation.
• work in a structured way with goals, quality and customer experiences.
• have experience from service, contact center, finance or similar customer-facing environments.

It is an advantage if you are familiar with corporate customers or daily banking transactions. The most important thing is that you can lead a team with many points of contact and create good conditions for both customers and employees.

What we offer you

You get a visible leadership role in an area that has great significance for Danske Bank's corporate customers. We operate a hybrid model with 3-4 days in the office per week and the possibility of home working by arrangement. You will have close sparring with experienced leadership colleagues, good opportunities for personal and managerial development and a broad network across the organization.

Are you ready for the next step?

If you have questions about the position, you are welcome to contact Mai Skjold Jensen, Head of Customer Care DK, at [email protected].

We conduct interviews on an ongoing basis, so please feel free to send your application when you are ready. We look forward to hearing from you.

Location

Aarhus C, Denmark

Apply Before

2026-10-24T22:00:00+00:00