Technical Support for AURA Fiber

Are you good with people and curious to find the right solution?

If so, you are the one we are looking for as a technical supporter at AURA Fiber, where you help our customers along when internet, Wi‑Fi or TV is troublesome.

We are looking for someone who is good with people, curious about technology and motivated to find solutions that make sense for the customer. You don't need to be a technical expert beforehand. The most important is that you want to learn, take responsibility for the customer's experience and thrive in collaborating with others.

Your everyday life as Technical Support

As a technical supporter at AURA Fiber you help our customers when internet, Wi‑Fi or TV does not function as expected. You listen, ask the right questions and guide the customer to a solution in a simple and understandable way.

At the same time you are curious about the customer's situation. This means that you not only solve the concrete technical challenge, but also consider other possibilities that may be relevant for the customer.

You will be part of an experienced and well-functioning team, where we share knowledge, help each other and keep a good mood, even when it is busy.

You will among other things

• Help customers via phone and email with internet, Wi‑Fi and TV
• Diagnose problems systematically and make technical solutions easy to understand
• Ask good questions and find the solution that fits the customer's situation
• Spot relevant possibilities when you discover a need through dialogue that we can help with
• Create an overview, follow up and ensure a good experience from first contact to completion
• Work closely with your colleagues and bring knowledge, engagement and a desire to learn into play

We give you thorough training and support along the way, both in the technology, our products and the good customer dialogue.

Your profile

We imagine that you

• Are good with people and can build trust, even when the customer is uncertain or frustrated
• Listen, ask questions and are genuinely interested in understanding the customer's situation and needs
• See relevant opportunities that can be valuable for the customer
• Take responsibility, communicate clearly and follow the customer's case through to closure
• Have a desire to learn and develop yourself within both technology, products and customer dialogue
• Work calmly, structured and solution-oriented and can keep an overview when it is busy
• Thrive in an informal environment where we create results through collaboration and knowledge sharing

Experience with IT or technical support is not a requirement. The decisive factor is your approach, your interest in people and your desire to learn. We will teach you the systems and the technology.

Practical about the job

• A full-time position at 37 hours per week
• Start as soon as possible
• Working hours primarily on weekdays between 8 AM and 4 PM. Some planned shifts in the evening, on weekends and on holidays are distributed in the team
• The workplace is primarily in Viby. The training takes place at our office in Odder from you start and until 31 January 2027
• A thorough introduction to the tasks, the systems and the team

What can we offer you?

• A job where you create value for our customers in their daily lives
• Thorough training and good opportunities for professional development
• A close collegial community where we support each other and enjoy working together
• Flexible frameworks and the possibility of working from home after training
• An employer focused on sustainability and green transition
• Good employee benefits, including pension, health insurance and social events

Is it you we are looking for?

Then send us your application, even if you have not previously worked with technical support. Tell us what motivates you about the job, and how you meet people, learn new things and find good solutions.

We are more focused on your approach and your potential than on the perfect CV. If you can see yourself in the job but cannot check off every box, we would still love to hear from you.

We want to promote equality and diversity. Therefore we encourage all qualified to apply for the position, regardless of ethnic background, gender, sexual orientation, disability, religion or age.

We hold interviews on an ongoing basis and close the posting when we have found the right candidate.

We look forward to hearing from you and getting to know you better.

If you would like to hear more about the position, you are welcome to contact Stinne Bækkelund Terp

Team Leader

[email protected]

Tel.: +45 23 34 31 81

Location

Viby J

Application deadline

As soon as possible