VIKING Germany is looking for a Service Coordinator

JOIN VIKING - and help build a safer world

We are looking for a committed full-time employee to join our team with immediate effect at our station in Hamburg as

Service Coordinator (m/f/d)

Your responsibilities in supporting the team

• Receive enquiries and support on service quotations
• Schedule resources, arrange transport (incl. barges/cranes), and coordinate with customers, ports, and

subcontractors for service requests.

• Ensure correct transportation documents
• Plan and manage service delivery cost-effectively
• Maintain and update capacity planning calendar, equipment, SOA stock and floor space
• Ensuring spare parts are ordered and available for technicians prior to service jobs taking place
• Coordinate and follow up on supply of parts from suppliers/subcontractors
• Support technicians during service jobs and ensure checklists and manuals are available for technicians
• Manage complaints, report NCRs and assist with corrective actions
• Monitoring and closing all relevant work and service orders
• Issuing reports immediately and certificates related to service executed
• Ensure timely and accurate invoicing upon completion of service activities.
• Address improvement areas and contribute to potential solutions

What you’ll need

• A successfully completed commercial apprenticeship or equivalent qualification
• Professional experience in the maritime sector and a technical understanding would be an advantage
• A strong focus on customers and service
• Good communication and organizational skills, as well as the ability to work well in a team
• Excellent coordination, planning and follow-up skills
• A structured and solution-oriented approach to work, as well as a high degree of reliability and flexibility
• Good written and spoken German and English
• Proficiency in MS Office and, ideally, SAP S/4 HANA

Here’s what you can expect from us

• An open-minded, motivated team
• Flat hierarchies and short decision-making processes
• The opportunity to work independently within a continuously growing international company
• 30 days’ annual leave
• Free water, tea, coffee and fresh fruit
• If interested, a contribution towards the cost of a Hansefit membership to access sports and health facilities

If you are the right candidate (m/f/d), please send us your application and CV. We look forward to receiving your application.

About VIKING

VIKING Life-Saving Equipment A/S is the global market leader in maritime and offshore safety solutions. The company supplies and services safety and fire-fighting equipment for passenger and cargo ships, offshore installations, fishing vessels, navies, helicopter services, fire departments and leisure yachts worldwide.

VIKING’s products protect passengers and crew on many of the world’s largest cruise liners and cargo ships, as well as workers on the world’s most advanced offshore platforms. VIKING also ensures safety and regulatory compliance on board at all times, enabling shipowners and owners/operators of offshore installations to focus on their business.

VIKING is a privately owned company which was founded in 1960. In 2018, VIKING acquired the Norwegian company Norsafe, whose lifeboats and rescue boats have been in use around the world since 1904. In 2019, VIKING acquired Drew Marine’s FSR division, one of the world’s three largest providers of marine fire services.

VIKING’s headquarters are in Esbjerg, Denmark, and its products are manufactured in Denmark, Norway, Bulgaria, Greece, China and Thailand.

Visit The World Leader in Maritime Safety | Contact us today for more information.

Contact

Melanie Hartmann

Manager HR & Administration

Tlf.: +49 151 576 328 33

VIKING |

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Application deadline

• October 2026