Ad Operation Specialist

Do you want to help shape a new commercial business area and ensure strong campaign delivery in Metroselskabet's out-of-home sales organization?

We are looking for a structured and engaged Ad Operation Specialist for our sales organization, Media Sales & Retail. You will become an important part of the Customer Success team and play a central role in ensuring a professional and cohesive customer experience before, during and after campaign execution.

You will have close collaboration with the rest of the team and become an important part of developing and creating structures and processes. Together the team ensures that all aftersales tasks are planned, executed, coordinated and followed through to the end, with a focus on high quality, timely delivery and clear communication.

You will work at the intersection of customer coordination, campaign execution and internal coordination. This means you will collaborate closely with Sales, Operations, media agencies and direct customers and contribute to ensuring that agreements, processes and deliveries hang together across the organization.

The position is aimed at you who either already have experience with or are curious about campaign execution, customer dialogue and out-of-home media. You have digital understanding and work naturally with digital tools. Experience from the media industry would be an advantage, but is not a prerequisite.

You will become part of a professional media environment where you will have the opportunity to build relevant experience and actively contribute to shaping a new commercial organization in its early development phase.

Your primary responsibilities

• Support and develop processes for Customer Success
• Contribute to planning, coordination and execution of digital (DOOH) and static (OOH) campaigns
• Participate in after-sales activities and ongoing customer follow-up
• Work closely with internal teams as well as media agencies and direct customers
• Ensure that customer- and campaign-related activities are documented, and that agreed processes are followed
• Contribute to reporting on campaign deliveries, customer satisfaction and quality
• Identify and communicate relevant input that can contribute to improving workflows, customer experience and deliverables

What do we expect from you?

We are looking for a colleague who works in a structured way, takes responsibility and thrives in a daily life with many stakeholders and parallel tasks.

You have

• Minimum two years of relevant experience from a similar role
• A basic understanding of campaign planning, execution and optimization
• Interest in digital media, out-of-home advertising and commercial customer experiences
• Experience with or interest in CRM systems and systematic customer follow-up
• Ability to work structured and ensure that defined processes and agreements are followed
• Good communication skills in Danish and English – both written and spoken
• Experience from the media, OOH or communications industry is an advantage
• Experience with collaboration between advertisers and agencies is an advantage

As a person you are collaborative, relationship-building and solution-oriented. You are curious to develop professionally, have an eye for detail and maintain an overview when several tasks and deliveries must be coordinated simultaneously.

What do we offer?

You will become part of an ambitious and professionally strong environment where collaboration, trust and development are central elements. We offer a role with responsibility and development opportunities, where you have the chance to help shape the build-out of a new commercial department from an early stage.

Application

If you are interested in the Ad Operation Specialist position, please send your application and CV no later than Monday, November 9.

We conduct interviews on a rolling basis. Note that we use personality tests as part of the recruitment process. If you have questions, you are welcome to contact Farshad Qazi, Head of Media Sales, at [email protected]

We look forward to hearing from you.