Claims Handler for the Accident Injury Team, Personal Injury, Gjensidige Insurance

Req-id: 3025

Employment type: Full time

Location: København SV, DK, 2450

Department: Accident

Gjensidige has its roots in Norway and a history dating back to 1816. Today we are a leading Nordic insurance company with about 4,600 employees in Norway, Sweden and Denmark. Together we ensure life, health and values, and we go to work to be there when it matters – for our customers, for each other and for society.

At Personal Injury in Gjensidige we are busy – in a meaningful way. Therefore we are looking for a claims handler who will be part of our accident team in Copenhagen (Sydhavnen). Here you will have 17 engaged colleagues, who every day work to create security and good customer experiences when life hurts.

The department's main goals are high customer satisfaction, that we keep our promises to the customer, and that we always deliver high quality that customers can understand. Our everyday life with us is both exciting and challenging. We benchmark openly, share knowledge and have regular performance dialogues for ongoing development. We give each other honest feedback – because we want the best for each other and want to deliver strong results as a team.

As a claims handler you will be the customer's safe contact throughout the process. You speak with customers on the phone at the report, during the process and at the conclusion – whether the case ends in compensation or denial. Many customers are hard hit, and you must be able to accommodate their situation and give them presence, courtesy and clear communication.

About the position

The position is located in our Personal Injury Department, in the Accident Claims Team, where we handle accident injuries on customers' private accident insurance or collective schemes. The role is the classic claims handler profile:

• You have a portfolio of accident claims

that you manage independently

• You have contact with customers, often by phone
• Initiation of the claims handling process

, including assessment of the need for coverage of treatments e.g. with a physiotherapist, assessment of permanent impairment, handling of various add-on coverages

You will have a workday with high professionalism, great trust and clear boundaries, and you will play an important role in balancing customer consideration and correct compensation payout.

Who are you?

We imagine you have the following background

• Personal injury handler with a minimum of 2 years' experience
• Has experience with many customer calls
• Has strong written skills in modern and correct Danish
• Works in a structured way

We emphasise that you

• Thrive on working independently, but also actively contribute to the team, and be a team player
• Have a natural focus on quality, responsibility and propriety
• Are engaged, helpful and service-minded
• Create positive energy for the team
• Have AI competencies and understand how to bring them into play, or are willing to learn it

How we work at Gjensidige – now and in the future

In Personal Injury we have a clear goal

Customers should experience fast, competent and coherent service

.

Already today we work purposefully with high customer satisfaction, quality and clear dialogue. From 2027 we take the next step when we introduce a new operating model.

Why you should choose us

At Gjensidige you will become part of a department where

• People come before systems, but systems support people
• We are adaptable and curious about better ways to work
• Professionalism, responsibility and trust are the guiding values
• There is room for learning and sparring

Practical

The position is located in København SV.

You will be covered by the insurance agreement.

If you have any questions you are welcome to call Head of Accident, Kasper Sparvath at 53 83 58 33.

Application deadline

: October 18, 2026.

We look forward to receiving your CV! You do not need to send your application, as we ask you to answer some screening questions when you click "Apply".

Start date: Desired start is December 1, 2026, or sooner if possible.

We encourage all candidates, regardless of gender, age, ethnicity, sexuality and disability to apply for positions at Gjensidige, as we are a company that wants to reflect the diverse society we are part of.