Customer Service Advisor for Public Sector Clients

Do you have a passion for creating great customer experiences? Do you have a natural service mindset, good commercial sense, and do you love the dialogue with customers? Then perhaps you are the one we are looking for for our customer center for public sector customers.

At ABENA you will become part of a strong team that every day advises and helps municipalities, regions and other public sector customers. Our customer center is divided into teams, and each team works with different customer segments.

In our team for public sector customers we work with a wide range of products - both in consumer and nursing articles. We work in a dynamic environment where days are rarely the same, and where high service, collaboration and professional pride are a natural part of everyday life.

Your role

As a customer service advisor you will become an important partner for our customers. You handle inquiries via phone and email, advise on products and solutions and ensure that customers get the best possible experience.

You thrive on contact with customers and see opportunities rather than limitations. At the same time you are motivated by finding the best solutions for the customer and creating value through professional guidance.

Your primary tasks

• Professional advice and guidance to customers by phone and email
• Handling complaints, backorders and post-sale inquiries etc.
• Collaboration with colleagues and other departments to find the best solutions for the customers
• Ensure high customer satisfaction and strong customer relationships
• Contribute to development and optimization of workflows

We imagine that you

• Have experience from customer service, internal sales or a similar function
• Are service-minded and motivated by helping customers
• Love talking to people and can build trust in dialogue
• Have good commercial sense and understand the customers' needs
• Are adaptable and thrive in a day where tasks and priorities can change
• Are solution-oriented and take responsibility to follow cases through
• Can maintain overview in a busy everyday life with many balls in the air
• Are a team player who contributes positively to the community
• Have good IT skills and a desire to learn new systems
• Communicate confidently and professionally in Danish, both spoken and written

We offer

An exciting full-time job with responsibility, variation and good development opportunities. You will become part of an experienced team where we help each other and pull together.

We naturally ensure thorough onboarding and introduction to our products, customers and systems so you have the best prerequisites to succeed in the role.

ABENA's values Trust, Justice and Collaboration are central to us. You can therefore look forward to a workplace with high spirits, strong solidarity, great professional pride and a culture where we value both results and relationships.

Salary according to qualifications, health insurance, pension and flex-time scheme, canteen scheme, gym and physiotherapy.

We look forward to hearing from you

Send your application and CV as soon as possible. We process applications continuously and close the posting when we have found the right candidate.

If you have any questions about the position, you are welcome to contact Team Leader Nina Nagel Bruun Nielsen at tel. 51581821.

Your inquiry will of course be treated confidentially.

Application deadline: Oct 21, 2026

Department: 6200 Aabenraa