French-speaking customer service employee with a passion for good customer experiences for Legeakademiet

Would you like to help make children smarter through play?

Legeakademiet is looking for an experienced, structured and bubbly playful aunt or uncle who speaks fluent French, and who wants to become part of our cheerful and engaged customer service team. You must also be able to operate in Danish, as there will also be tasks in the Danish customer service.

Who are we?

Legeakademiet is much more than an online shop. Our passion is to turn play into learning, and for more than 20 years we have helped children develop motor skills, imagination and abilities through stimulating and fun toys.

We have thousands of happy customers in Denmark and on our expanding markets including Sweden, Norway, Germany, the Netherlands, France and Finland.

What does the job involve?

You will become an important part of our customer service team, where we help our customers every day with questions about toys, delivery, complaints and much more. You will have a special focus on our German customers and should be keen to give them a good experience both on phone, chat and email.

Your responsibilities

• Answer phone calls, chats and emails in French with a smile and great helpfulness.
• Guide customers around the webshop and ensure they receive the best possible service.
• Collaborate with our warehouse team when an order requires a little extra love.
• Handle administrative tasks and complaints.
• Work in Business Central, Zendesk and Magento 2.

We expect that you

• Have documented experience in customer service, preferably from e-commerce.
• Have strong French language skills, both written and spoken. If you also speak one of the Nordic languages, that is an advantage, but not a requirement. But you must be able to speak Danish, as you will also be part of the Danish customer service.
• Are structured, positive and detail-oriented, even when it's busy.
• Have experience with ERP systems and preferably Business Central.
• Thrives in a collaborative and helpful environment.
• Are eager to be part of a workplace where good humor and team spirit are valued highly.
• Also speak Danish, as you will be able to assist in the Danish customer service. If you speak additional languages, that will absolutely be an advantage. We are an international customer service helping customers in Germany, Poland, Norway, Finland, the Netherlands and Sweden.

What do we offer?

You will be part of our cozy office in Hørsholm, close to Kokkedal Station, where you will join 25 dedicated colleagues and a work environment with high mood, flexibility and room for diversity.

We love helping each other, celebrating successes and creating good experiences for both customers and colleagues, and we hope you would like to join.

The position is full-time, with occasional opportunities for remote work.

Does this sound like something for you?

Please send your application and CV as soon as possible. We conduct interviews on an ongoing basis and hire as soon as we find the right playmate. Application deadline Friday, 25 September 2026.

If you have any questions, you are welcome to contact

Dorthe Frihioff Tolboe

Customer Service Manager

[email protected]

Tel.: 27629420

Tel.: 27629420

Jane Vestergaard

Managing Director

[email protected]

Tel.: +4521949444

Application deadline

25 September 2026