Front Office Supervisor sought for Radisson Blu Scandinavia Hotel

We are looking for a Front Office Supervisor for our Front Office team at Radisson Blu Scandinavia Hotel Copenhagen , a large, international hotel where no two days are the same. You will work with guests and colleagues from all over the world in a busy and lively environment, where teamwork, flexibility and a positive attitude are essential.

As part of a smaller team of Front Office Supervisors , you play a central role in daily operations and are responsible for leading Front Office on your shift. You take ownership of the operation, create clear direction for the front desk team and help ensure that the guest experience runs smoothly and is well organized throughout the shift.

You work closely with and report to the Assistant Front Office Manager, while the Front Office Manager has overall responsibility for the department.

An important part of the role is to think ahead, anticipate guests' and operations' needs, prioritize tasks and coordinate effectively with the hotel's other departments. You lead by example , showing in practice the standard you expect from the team, and motivate and coach the front desk team in daily work. At the same time you contribute to a positive, energetic and professional working environment.

You support the front desk team in more complex guest issues and take over when there is a need for extra experience or decisiveness, including when handling complaints.

You also help ensure that Front Office standards and procedures are followed, that relevant KPIs are met, and that guests' and colleagues' safety is maintained throughout the shift.

Most of all, we are looking for a person who leads the shift with a steady hand, is committed to creating an excellent guest experience and contributes to a positive, supportive and good working environment.

Qualifications

• Several years of experience in hotel reception, either as receptionist, supervisor or in a similar Front Office role
• Thrives on taking responsibility, leading a shift and making decisions
• Passionate about delivering extraordinary service
• Can prioritise, juggle multiple tasks and adapt in a fast-paced environment
• Can think ahead, anticipate needs and set the right priorities
• Strong verbal communication skills
• Fluent spoken and written English at a high level is required
• Danish or another Scandinavian language is an advantage but not required

Further information

Start date and application

We are seeking a person who can start as soon as possible . We review applications and conduct interviews on an ongoing basis and fill the position when we have found the right candidate.

We therefore encourage you to apply early, as the position may be filled before the application deadline.

Working hours

This is a full-time position of 37 hours per week .

The working hours are generally distributed roughly 50/50 between morning and evening shifts:

• Morning shifts: 07:00–15:00
• Evening shifts: 15:00–23:00

The reception is open seven days a week, so the working hours are distributed across both weekdays and weekends, with two days off per week.