IT support

Would you like to help provide our customers with excellent customer service and the market's best IT and communications solutions – then you are just the person we are looking for!

At ipnordic we want to be a leader in customer service in our industry – therefore we answer the phone within 15 seconds and our solutions and services are highly flexible.

There is an exciting job in our support team, where two days are never the same, and at times can be busy. It is therefore important that you take responsibility, keep control, and at the same time maintain a high quality in all tasks.

Your main tasks

The job consists of supporting our customers with technical issues within IP telephony, networks, internet connections, routers, firewalls, software and IT equipment, including:

• Make changes and tests after changes in the customer's setup, so everything works as desired
• Review logs, error messages and system data to identify causes of operational disturbances
• Troubleshooting of routers, firewalls, switches and the customer's local network setup
• Technical documentation of customer cases, changes and configurations in the support system

You receive the tasks yourself, identify the customer's technical setup, analyze fault sources and follow the case through – from the first fault report to testing and a documented solution. You therefore have responsibility from day one and the opportunity to work broadly with technical support.

We look forward to hearing from you if you

• Are educated as an IT support technician, or have equivalent qualifications
• Have technical understanding and a desire to work with networks, telephony, internet connections, hardware and software
• Are structured in task and time management and take pride in following your tasks through to completion
• Are service-minded and approachable towards customers and colleagues, both by email and phone
• Focus on high customer satisfaction and quick response
• Have a good mood that can be felt – even when things move fast

You are a good fit for our new colleague if you want to work in a young environment and are passionate about making a difference for both customers and colleagues.

We offer

• An exciting position, where the working hours will be weekdays between 7 am and 5 pm
• A challenging and educational day at work
• Personal and professional development
• Diversity and room for everyone, which is also reflected by our many social events
• A healthy and varied lunch scheme and fruit provision

About ipnordic

ipnordic was founded in 2011 and is part of the European Enreach. We employ 90 people today, the majority located at our headquarters in Gråsten, where you will also have your base.

You will join a professionally grounded company that includes humor and room for diversity. ipnordic is something we work on together – not just a company we work for – and you can feel it every day. We enjoy each other's company, both at the many social events at ipnordic – but also in our spare time, where we eat sushi, play football, take long walks, game and much more.

Application

Does that sound like something for you? Then send us your application – we look forward to hearing how you can contribute to IT support at ipnordic.

The job is available for immediate start. We conduct interviews on an ongoing basis, so send your application right away.

If you have any questions, you are of course welcome to contact us.

You can also read more about being employed with us here.

When you apply for a job with us, we process your personal data in the recruitment process. Read more about this in our recruitment policy.