Knowledge Editor

Knowledge Editor

About the Job

Can you make the complex simple and write so users know what to do? And would you like to set the direction for language, structure and communication across knowledge, forms and portal? Then you might be our new knowledge editor.

As a knowledge editor you will have a central role in ensuring clear, consistent and user-friendly content on our Service Management platform ServiceNow. Based on, among other things, the iMapping method, you will work to create easy-to-understand and structured user guides and set the direction for language and communication in close collaboration with our knowledge manager and the content owners.

You will also be involved in the development and quality assurance of forms, portal and other user-facing elements in ServiceNow and help create common linguistic principles and cohesive user experiences across the platform.

You will be part of the Service Design team with eleven skilled colleagues and will have a role that is both editorial, advisory and developmental.

Your tasks

As a knowledge editor you will have professional responsibility for the quality and ongoing development of our user-facing guides. You will work with both the individual guide and the common principles that ensure a consistent and cohesive user experience.

As a knowledge editor you will among other things

• quality assure and approve user-facing guides with focus on clear language, structure and user needs
• develop and maintain linguistic and communicative principles for knowledge, forms and portal
• apply the iMapping method to create simple, clear and action-oriented guides
• spar with and train content owners and content editors so they can create high-quality content
• configure and quality assure forms and other user-facing elements on our ServiceNow portal
• ensure a uniform structure and categorization of our knowledge and contribute to a cohesive user journey
• continually identify and drive improvements of our user-facing content

You will also have the opportunity to put your own professional mark on the area. We therefore expect you to be curious about users' needs and continually challenge us on how we can make our digital information simpler, more consistent and more usable.

Your profile

You have a strong linguistic and communicative profile and are motivated by making complex information simple, understandable and usable. You have an eye for both the detail in the individual text and for the overall user experience across guides and digital solutions.

We expect that you

• have a relevant master's degree
• have strong competencies in written communication, editing and quality assurance
• have an eye for language, structure and the overall user journey
• can develop and translate communication principles into concrete standards and guidelines
• have editorial judgment and dare to challenge content when it can be better for the user
• can collaborate and provide constructive sparring to colleagues and content owners
• have experience with digital communication, web editing and knowledge management
• have experience with ServiceNow

As a person we value that you

• are a team player, who believes that the best results are created together
• are collaborative and good at building relationships across the organization
• thrive in a day-to-day with many tasks and stakeholders and can maintain overview, prioritize and create progress
• work in a structured and proactive way – and take responsibility for getting tasks fully completed
• have an analytical approach and thrive in a complex IT organization
• are business-oriented and curious about understanding users' needs
• focus on quality and take pride in delivering value-creating and user-friendly solutions
• contribute with good humor, openness and an proactive approach to new knowledge

Why you should choose us

With us you will have the opportunity to make your professional mark on solutions that are used widely in Aarhus Municipality. You will become an important part of the work to make our digital guides and services simple, understandable and cohesive for users.

You will become part of a strong and well-functioning Service Design team with different professional backgrounds. We have an open and informal culture where we share knowledge, spar and help each other, and where there is room for both professional depth and new ideas.

You will report in the daily to Niels Weldingh, section leader for Service Design.

Salary and employment terms

Salary and employment terms will be in accordance with the applicable collective agreement. Final salary determination is made after negotiations with the recognized trade union based on qualifications.

Weekly working hours: 37

If you want to know more

Further information about the position can be obtained by contacting section leader, Niels Weldingh, by email at [email protected] or phone 4185 7275

Application

Click on “Apply” below to fill out and send your application. All fields with * must be filled. Only when you have received an email receipt have we received your application.

A copy of diploma must be attached.

Application deadline: 18 October 2026

We expect interviews to take place in week 43.

Aarhus Municipality views diversity as a strength. We therefore encourage everyone, regardless of age, gender, religion and nationality, to apply.

About us

The Service Design team has the overall responsibility for the operation and development of Aarhus Municipality's Service Management platform, based on ServiceNow. The platform is strategically important in the work to digitalize, streamline and create coherence in service delivery across a wide range of areas in the municipality.

About Aarhus Municipality as an employer

Aarhus Municipality is among Jutland's largest employers, where 28,000 professionals and passionate colleagues work every day to turn visions into reality and create value for citizens and society around us. We are an employer that values professionalism and collaboration highly and we believe that our differences contribute to making Aarhus a good city for everyone. Together we work for a sustainable and inclusive city where employees, citizens, businesses and nature can thrive and flourish. We have ambitions for the city - and for you. Come and be part of it!

As an employee of Aarhus Municipality you turn visions into reality and create development, community and well-being. Here there is respect for professionalism, room for diversity and opportunity to unfold.

Application deadline

18-10-2026

Start date

01-11-2026

Weekly working hours

37

Job category

IT

Workplace

Bautavej 6

Contact