Student Assistant for Customer Order Support

Are you eager to gain practical experience in a large organization where good customer service, teamwork and quality are in focus? Do you thrive on talking to people, finding solutions and keeping overview when it's busy? Then you might be our new student assistant.

At TDC NET we are seeking a student assistant for our Customer Order Support department, where you will become part of an engaged support team of 9 colleagues.

About the job

As a student assistant you will be an important part of our daily operations and will have responsibility from day one. You will work with order handling and support across multiple technologies and collaborate with both internal colleagues and external operators.

Your primary tasks will be to

• Handle orders professionally and ensure high quality in case handling
• Provide support via phone and email to internal and external partners
• Contribute to high customer satisfaction through good service and effective follow-up
• Collaborate with colleagues and stakeholders across the organization
• Contribute to ongoing improvements of our work processes

Who are we?

The support team handles orders and support inquiries from other operators in the market. Our primary areas of responsibility include broadband connections on both fiber and coax networks to other operators' customers.

We have busy days with close dialogue, both written and by phone, with operators and internal partners. At the same time we focus on community, helpfulness and good mood.

About you

We imagine that you

• Are service-oriented and approachable
• Communicate clearly and professionally both orally and in writing
• Are structured and thrive on working with multiple tasks simultaneously
• Take responsibility and follow tasks through to completion
• Are motivated to create great customer experiences
• Contribute positively to collaboration and the team’s sense of community
• Speak and write fluent Danish and be able to communicate in English
• You hold a bachelor’s degree or are a bachelor student.

It is advantageous if you have experience from service- or customer-facing jobs, but it is not a requirement.

We offer

With us you are treated as an equal colleague and get the opportunity to develop both professional and personal skills.

You will get

• Relevant professional experience in one of Denmark's largest infrastructure companies
• Thorough training and mentoring from experienced colleagues
• Flexibility regarding study and exam periods
• Opportunity to work both from home and at the office
• A strong social community with a focus on wellbeing and collaboration

The working hours are approximately 10 hours per week with flexibility around study activities. There will also be periods where we need a little extra help.

Contact information

If you have questions about the position, please contact Tine Kristensen at [email protected] or 91 25 25 05.

Workplace

Teglholmsgade 1, Copenhagen

Application deadline

The application deadline is 28 October 2026 .

We conduct interviews on an ongoing basis and will conclude the process when the right candidate is found, so please don't hesitate to apply.

You can expect to hear from us within 3 weeks after the application deadline.

Click here to read more about TDC NET and what it's like to work with us.

You apply by clicking on the ”Apply now” in the upper left corner.

We encourage you not to include a photo in your CV or application. At TDC NET we are dedicated to promoting an inclusive culture that values diversity, and we are proud to provide equal opportunities to all. All qualified candidates will be assessed regardless of ethnicity, religion, gender, gender identity, sexual orientation, disability and all the other characteristics that make us different.

We look forward to hearing from you!

TDC NET - full of benefits

Be part of where it makes sense

The green transition needs a strong digital infrastructure. With us you help deliver the technological solutions.

To the benefit of all.

The future of work life is with us

We purposefully work to create a good and safe working environment.

Our work culture is digital and flexible when it suits tasks and colleagues.

Welcome to your new hybrid workplace.

Development through challenges - with responsibility from day one

Get rapid responsibility and be part of the biggest transformation in our industry ever.

Be challenged with us.

Become part of a strong network

Be part of connecting Denmark together with both new and experienced colleagues and many different skilled, professional competencies.

At TDC NET we are driven by and united around a strong network.

Our values

#LI-POST #TDCNET

Location

Teglholmsgade 1

2450 Copenhagen