Head of Commercial

About Userlink

Userlink runs AI agents in production at several hundred Nordic webshops, including Bahne, XL-BYG, Coolshop and Bygma. The agents handle the customer dialogue before and after the purchase, and every conversation ends up as structured data on demand and purchase barriers. The team is based in Odense.

The product and the direction

Today we sell chat. Email is rolling out now, and phone and social follow. On top of that we are building the brain: a system that brings together every signal about a webshop and its customers, understands why people buy, and why they do not, and acts on it while the buyer is still on the page. The effect is measured against a control group, so the shop can see what it means for revenue.

That moves the sale from a customer service tool to a conversation about growth, and revenue per customer can become several times what it is today.

The role

Ownership of new business, partners and existing customers in one place. You run the process from first contact to signature, find out what works and write the sales process the rest of the company will follow.

The partner channel has to be built. Agencies and platform partners need to be found, judged realistically and sold alongside until they can do it on their own.

Growth in the existing customer base is part of it, especially as email, phone and the brain roll out, measured against clear monthly and quarterly targets.

Price, pitch, customer profile and process are yours. They change when they do not work, and the team is built as the numbers allow. Denmark is home turf, but we already have customers and partners in DACH and the Netherlands, and those markets grow from here.

Decisions are made on arguments, not titles. Ideas get challenged regardless of where they come from, and the best one wins.

Profile

• Has built sales in a B2B SaaS company as one of the first salespeople, with own meetings and own closes
• Has had a budget and hit it, and can explain in detail how
• Sells personally and teaches others to do it at the same time
• Experience selling outside Denmark, and a feel for what changes when you do
• Strong product and technology understanding, and uses AI every day in their own work
• Danish at native level, confident on calls, in meetings and in demos

The person

• Dreams of owning and building a company
• Ideally has tried starting something and knows what it takes
• Thinks like a founder, not an employee
• Happily gives more than a regular job asks for, because it is fun
• Says things as they are, and can take the same in return
• Takes ownership and looks for solutions rather than excuses
• Curious, learns fast and has a positive mindset

What we offer

• Competitive salary plus uncapped commission
• Equity
• Short decision paths and close collaboration with product and engineering
• Office at Storms Pakhus in Odense, where we are every day

Application process

We take the time it takes to find the right match.

• Introductory conversation
• Conversation about expectations and terms

Write to [email protected] about a SaaS product you helped scale, and what you personally did to make it happen.