Become part of Customer Support (Nordea Business Center) as a Service and Advisory Agent

Kolding, DK, 6000 Aarhus C, DK, 8000

Job ID: 6463

Do you want to be part of a team where delivering great customer experiences is what we breathe and live for, and which plays a central role in Nordea Business Banking's ambition to be the preferred business bank?

Then it’s you we need!

In Customer Support we work purposefully to create the support of the future for Business Banking – and in Nordea Business Center (NBC) we are now looking for new colleagues who will help lift the task.

If you are energetic, enjoy talking to customers and want to be part of the front line, then the role of Service and Advisory Agent in our Call Center might be for you.

About our team

You will become part of the Customer Support in Business Banking Denmark, which consists of Corporate Support and NBC.

The NBC team consists of 12 dedicated colleagues and 4 student assistants who, via telephone and digital channels, help and guide our customers when they contact us.

We thrive in a dynamic everyday life where two days are rarely the same, and where we solve both simple and challenging tasks with high quality and good collaboration.

We are passionate about creating great experiences – and that mindset is central to everything we do.

With us you get

• Opportunity for personal and professional development – possibly the path to advisory or other support
• A strong team with helpful and skilled colleagues from diverse backgrounds
• A team focused on well-being, collaboration and development
• Flexible hybrid work model

Collaboration. Ownership. Passion. Courage. These are the values we use as a compass to become the bank we want to be – and which we imagine you share with us.

What you will work with

With us you become a central part of the “engine room” in Business Banking Denmark and get a broad cross-channel exposure across customer types and segments.

We are available to customers every weekday from 08:30 – 17:00, and therefore we offer flexible working hours within an agreed shift plan that takes both you and the customers' needs into account.

We offer thorough training and the opportunity to acquire extensive knowledge across the bank’s products, so you are well equipped to meet customers' needs. In the role you will have the chance to gain insight into corporate banking and build a strong network across the organization.

Your primary responsibilities will be

• Telephone contact with corporate clients
• Digital contact with corporate clients
• Inquiry and clarification tasks
• Nordea Business, Card and related within Daily Banking
• Support digital initiatives and AI optimizations within support

We do not expect you to have experience with all task types upfront. You will join a team with a strong willingness to teach and learn.

Who you are

We emphasize that you

• Are passionate about customers and energized by delivering great customer experiences
• Can communicate with all types of people and can put yourself in their shoes
• Thrives in a varied and changing daily life
• Are creative and eager to improve processes and think in solutions
• Have good knowledge of our many systems and how we operate in them

It is an advantage if you have experience with customer dialogue, e.g. from PeB, 24/7, BB or similar.

What we offer

Our new colleagues come to us when they want to develop themselves. For some it is the next step on their career path. For others it is setting new goals within their area of expertise – in other words, with us you always move forward.

A culture that promotes performance and growth in one of the Nordic region’s largest banks, offering various opportunities to express yourself, develop and learn from skilled colleagues with diverse backgrounds in a lively working environment.

Hybrid work model – we believe in the value of bringing people together, while at the same time valuing the freedom of being flexible.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is sustainable. We truly believe that our different backgrounds, experiences, attributes and personalities make us stronger together. Every day we strive to find new ways to improve diversity and inclusion in our network; for example, we have signed diversity charters under the EU Commission in the countries where we operate to emphasize our willingness to engage with others to continue learning and improving.

If this sounds like you, then contact us!

The next steps

Submit your application no later than 23/10/2026. We conduct interviews on an ongoing basis.

If you have questions about the job you are welcome to contact Helle Bramming Jensen, Head of NBC at email [email protected] or phone 6137 9552 - Lasse Mønge Andersen, Head of Customer Support BB DK at email [email protected] or phone 6161 3279.

The recruitment process consists of the following steps

• Preliminary CV screening
• Interview with the hiring manager
• Background check and references

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when we advise our customers, collaborate with colleagues and meet our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We apply our expertise to meet our customers’ needs, from the simplest to the most complex. We have a growth mindset in our work that allows us to focus more broadly in our daily challenges.

We are at the forefront of change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. We are mindful of our responsibility to current and future generations and have made sustainability an integral part of our business strategy.

We are Nordea. We have 200 years of history in supporting and helping the Nordic economies grow, and our values are deeply rooted in these open, progressive and collaborative societies. As one of the largest employers in the Nordic region, Poland and Estonia, you have good opportunities to express yourself, develop, and move forward with us.