Become the leader of a strong specialist team in Customer Care at Circle K

Do you get energy from seeing others succeed? Do you enjoy leading the daily operations in a customer service function? And are you motivated by finding smarter ways to work?

Then you might be our new Manager for Customer Care Advanced.

Most people associate Circle K with a quick pit stop, a coffee on the go, or a hot dog. But behind the familiar brand lies a large B2B business with customers and tasks that require specialist knowledge, good solutions and close collaboration. And this is where you come in.

Close to the operations, the people and the results

You will have the management responsibility for nine specialists in the Danish customer service, where you together ensure professional customer experiences and high-quality solutions. As a leader you will be a central part of the customer service's daily engine room, where you create overview, prioritize tasks and help the team succeed, even when cases are complex or the pace is high.

More concretely, you will

• Lead and motivate the team with a focus on quality, wellbeing and a good customer experience
• Plan and prioritise tasks across the department
• Follow up on KPIs such as case processing time, quality and customer satisfaction
• Use data and reporting to identify opportunities for improvements and efficiency

Customer Care Advanced is the part of our customer service that is taken over when a case requires specialist knowledge and a solution beyond the ordinary. Six of your employees work with oil customer service and help customers with large consumption and complex deliveries of fuel oil and diesel. The other three are specialists in B2B cards and handle, among other things, complex issues for freight forwarder and leasing customers.

In addition, you will have the overall responsibility for six student workers who staff the department in the afternoon, evening and weekend.

You make people and operations succeed

You have experience with customer service, preferably B2B, and you create clear frameworks, direction and follow-up. You are able to bring the team’s competences into play, and leadership experience is therefore an advantage.

An important part of the role is to find smarter solutions, e.g. by simplifying workflows, working with digital development or strengthening collaboration between Customer Care, Sales, Distribution and IT. You do not have to develop the solutions yourself, but be curious, ask the right questions and translate data into concrete improvements. You therefore preferably have experience with CRM systems such as Salesforce and tools like Power BI.

5 Days Together – because we believe in presence and togetherness

At Circle K we believe that the best energy is created when we are together. Therefore we work five days a week from the office, where presence and close collaboration are a natural part of everyday life.

Your nearest manager will be Senior Manager, After Sales DK, Rikke Voigt Lykke, who believes in freedom with responsibility and in being close to her employees.

You will be based at our newly renovated office in Sydhavnen together with about 200 colleagues. The office includes a canteen, fitness and flexible work zones that allow space for concentration, creativity and good colleague camaraderie.

At our office you will meet both experienced colleagues and colleagues at the start of their careers. Our high tenure reflects that we prioritise internal development, and as part of an international organisation you have good opportunities to develop – both locally and internationally.

Can you see yourself in the role?

We look forward to receiving your CV and a short motivation no later than November 5, 2026. We conduct interviews on an ongoing basis and hire when we have found the right candidate.

If you have questions about the position, you are welcome to contact Rikke Voigt Lykke, Senior Manager, After Sales DK at email: [email protected]

On the right track – will you join?

At Circle K we have four values: One Team, Do The Right Thing, Take Ownership and Play To Win. They reflect the culture you will be a part of and express that we care about people, that we succeed together and take responsibility – and that work should be enjoyable.

We value diversity and different ways of thinking and working. We therefore encourage everyone to apply – regardless of age, gender, religion, disability, ethnic background, etc.