Citizen Advisor for Citizen Service

Are you passionate about providing good service, giving advice and guidance to citizens and businesses, then you are the one we need for the position as citizen consultant in Citizen Services.

The position will primarily be at the Omstilling, which consists of 3 employees, who in addition to handling approx. 80,000 annual calls to Vordingborg Municipality's main number are also the call center for Citizen & Labour Market.

The Omstilling is a team under Citizen Services, and where the Department of Citizen Services and Benefits is one of four departments in the Center for Citizen & Labour Market. Besides citizen services, the department includes collections, control group, benefits office and job center.

The tasks mainly consist of

• Daily telephone handling between 9:00 – 12:00
• Handling of all physical and digital mail to Citizen & Labour Market, as well as Vordingborg Municipality's overarching digital mailboxes
• Administrative tasks in the Omstilling
• Administrative tasks in the collections team

We offer

• An department with engaged staff where professionalism and collaboration are highly valued
• An exciting daily life with responsibility and influence where days are never the same
• A varied and outward-facing job
• Good working conditions, flexitime arrangement and the possibility of home work

We expect that

• You are service-minded and passionate about delivering good citizen service
• Good communication skills
• You have a relevant education, and preferably with experience from telephone handling
• Knowledge of the municipal specialist systems
• You can maintain an overview in pressured situations
• You have a good mood and will contribute to creating a good community

Salary and terms of employment

Your salary will be determined in accordance with the applicable collective agreement and the New Pay principles.

For the position, it applies that it is full-time.

The workplace is in Citizen Services, Algade 63, 4760 Vordingborg.

We must have your application no later than Friday 13 November 2026

Interviews will be held on Wednesday 18 November 2026

Start date: 1 January 2027

The employment is conditional on a criminal record check. We also obtain references by agreement as part of the recruitment process.

Further information

You can obtain further information about the position by contacting the head of Citizen & Benefits Service, Søren Nonbo, at phone number 55 36 26 45.

Vordingborg Municipality

Vordingborg Municipality is an attractive and modern workplace located in Denmark's wildest nature. Here along Denmark's longest coastline between historic market towns and strong communities we are about 4000 employees, who work to make our municipality an even greener and more attractive place to live and work.

We focus on ensuring everyday life fits together and offer the framework for a balanced life. Here you get plenty of space for less money, you come close to the coast, in spectacular nature – with a meaningful job. So come and join us!