Customer Engagement & Activation Specialist

Do you want to help ensure that our digital customer communication reaches the right customer - at the right time and through the right channel?

Ho s DM Greenkeeping s øger vi en Customer Engagement & Activation Specialist, der har lyst til at arbejde i krydsfeltet mellem teknologi, kunderejser og forretning.

You get a central role in translating communication and business needs into concrete technical solutions and automated flows. It is not you who will create the creative materials - your strength lies in getting the technology, data and the systems behind the communication to work together so that the content comes to life and reaches the right recipients.

Your role

You will work closely with our commercial team and help develop and optimize our digital communication with both leads and existing customers.

You work across the entire customer journey - from a potential customer visiting us for the first time, to the customer ordering, using our customer portal and continuously receiving relevant communication.

Your tasks will include

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Setup and automation of email, SMS and push communication

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Development and optimization of flows for leads, customers and subscribers

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Technical setup of email marketing, data fields and integrations

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Optimization of the conversion from lead to customer

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Optimization of the customer experience on onboarding flow, app and customer portal

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Linking our annual cycle with concrete communication activities

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Collection and use of customer feedback through e.g. NPS and surveys

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Contribute to scoping and planning of IT development projects

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Help prioritize development roadmap for our customer-facing platforms.

Who are you?

We imagine that you have technical understanding combined with a sense for the customer and the business.

You are not a developer - but you find it exciting to work with systems, data, integrations and automation and can translate a business need into a solution that works in practice.

It is an advantage if you have experience with

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Email marketing and marketing automation, especially the technical part with flows, data fields and integrations. We currently work with ActiveCampaign, Postmark and Mailgun.

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Personalized customer communication via e.g. email, SMS, app or customer portal.

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Digital customer journeys and conversion optimization, where you continuously work on improving the experience for both new and existing customers.

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IT development projects, where you can contribute to defining needs, scope solutions and prioritizing development.

You will become part of DM Greenkeeping

DM Greenkeeping is growing, and our digital customer journey and automated communication are becoming an increasingly important part of our business.

You will have the opportunity to have a large influence on how we work with digital customer communication going forward and become part of an environment where there is not a long way from idea to action.

You report to our CCO and will collaborate across the organization and the markets where DM Greenkeeping operates.

Start: 1 December 2026 or by agreement.

Does that sound like something for you?

We look forward to hearing from you - and perhaps welcoming you as part of DM Greenkeeping.