Customer Success Implementation Manager

Join a growing SaaS company that helps organisations work safer and more effectively. At Human Risks, we make security risk management simpler, smarter, and more collaborative.

We are looking for a Customer Success Implementation Manager to help our customers get real value from our platform. You will lead onboarding, adoption, and training, and help us improve how our Customer Success team works.

What you will do

• Run onboarding and enablement projects that help customers reach their goals
• Plan onboarding timelines and keep customer stakeholders updated on progress
• Deliver trainings and guide customers on best practices
• Support setup and configuration so customers start on the right foot
• Keep a clear overview of each customer’s setup over time
• Write and update help articles, guides, and learning materials
• Answer customer questions and work with internal teams to solve issues
• Share customer insights with Product, Tech, Sales, and Marketing
• Help build better processes and workflows as we grow

What you bring

• 2 to 5 years of experience in SaaS implementation, onboarding, enablement, or customer success
• A structured, proactive way of working, and the ability to manage several customers at once
• Confidence and clear communication with customers and colleagues
• A problem-solving mindset and real curiosity about customer needs
• Experience with CRM, documentation, or support tools
• Interest in improving processes and finding ways to automate
• A strong sense of ownership for your work
• Fluent English. Danish is an advantage.
• Knowledge of risk management or security is a plus, but not required

Why join us

• Work in a small team where your work has a direct impact on customers
• Help shape how Customer Success works in a growing SaaS company
• A role that grows with the company, with room to take on new challenge