Freelance Situation Manager, East Jutland

Kontaktperson: Ann-Sofie Skaarup Knudsen

Email: [email protected]

Telefon nr.: 20779038

Area: Central Denmark Region

Type: Freelance assignment

Work area: Infrastructure & operations

Freelance Situation Manager, East Jutland

SCR seeks on behalf of our client an experienced Freelance Situation Manager for handling and coordinating critical IT incidents. The client needs a profile who can take the overall coordination responsibility during major incidents and ensure structure, progress and a common situational picture across technical and business stakeholders.

As a Freelance Situation Manager you will become the central pivot during incident handling. You will drive and coordinate activities via the client's Tech Bridge in Microsoft Teams and ensure that relevant teams are involved, dependencies and risks are visible, and agreed actions are followed up consistently. You are also responsible for communicating status, decisions and next steps internally. Communication with the client's end customer is handled via the Service Desk.

After an incident you ensure the necessary documentation and follow-up, including facilitation of Post Incident Review and handover of relevant follow-up points to Problem Management.

Professional competencies

• Solid experience with Major Incident Management, Situation Management or equivalent responsibility in complex IT environments
• Experience coordinating critical incidents across technical teams and business stakeholders
• Strong knowledge of IT Service Management and preferably ITIL-based Incident and Problem Management processes
• Experience running Tech Bridges, War Rooms or similar forums during critical incidents
• Strong understanding of stakeholder management and escalation processes
• Experience with ServiceNow for documentation, coordination and follow-up
• Experience with Microsoft Teams as a collaboration platform during incident management
• Experience planning and facilitating Post Incident Reviews (PIR)
• Ability to translate complex technical issues into clear and action-oriented status communication
• Experience with structured handover of follow-up points to Problem Management

Personal competences

• Stays calm and maintains overview in critical and time-pressured situations
• Structured and strong at prioritizing
• Clear and precise communicator
• Action-oriented with focus on progress
• Strong facilitator who can coordinate several parallel workstreams
• Influential with the ability to ensure clear ownership and deadlines
• Collaborative and comfortable with many different stakeholders
• Consistent regarding documentation and follow-up

Information about the project

Project start: 30.10.2026

Duration: 5 months.

Scope: Full-time

Onsite: 3 days/week

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