ISS is looking for a Customer Executive responsible for cleaning delivery on Zealand

DK

Oct 12, 2026

Full Time

On-site

Copenhagen N, DK, 2400

Application deadline : 31. October 2026

Can you take responsibility for a larger service delivery, create an overview of finances and performance, and ensure progress through a strong leadership team? Then you might be our new Customer Executive.

As a Customer Executive you will have the overall responsibility for the cleaning delivery at customers across all of Zealand . You report to Segment Director Morten Nørkær Mikkelsen and lead through 6 managers who handle the daily operations of an organization of about 180 employees. You will be the customer7s primary collaboration partner and have responsibility for the contract performance, finances and development.

You have responsibility for the whole

Your task is to ensure that ISS delivers what has been agreed, and that the collaboration with the customer develops. You monitor finances, quality, customer satisfaction and employee data and use the results to prioritise the initiatives that have the greatest impact for each contract.

You create structure and coordination across operations. When results deviate from the plan, you join the leadership team behind the numbers, find the cause and ensure that a clear plan is laid out and followed up on.

In customer dialogue you create overview and progress. You follow up on the delivery, handle escalations and discuss improvements and new needs with the customer. You translate agreements into clear goals and ensure that the right competences in ISS are involved.

Your key areas of responsibility

• Have overall responsibility for the delivery7s quality, finances and results
• Monitor budget, forecast and ongoing financial performance and act on deviations
• Be the customer7s primary contact at management level and ensure clear follow-up on agreements
• Set direction for the leadership team and follow up on goals, priorities and results
• Coordinate efforts and resources across operations and relevant functions in ISS
• Follow up on KPIs, quality and customer satisfaction and translate results into concrete actions
• Ensure that the organisation has the right structure, capacity and the necessary competencies
• Drive improvements that strengthen productivity, quality and customer experience
• Handle escalations and ensure that decisions and initiatives are carried through

Who are you?

You have experience with a broad operations or business responsibility and thrive in a role where finances, leadership, coordination and customer collaboration go hand in hand.

Your background could be from facility management, service, retail, hospitality, logistics or another operations organisation. Experience with cleaning is not decisive. The most important thing is that you can quickly understand a complex delivery, understand what drives the results and translate insight into action.

We place particular emphasis on the following

• Have solid financial understanding and experience with budget, forecast and performance follow-up
• Have leadership experience and can achieve results through others
• Are strong in coordination and can create structure across several initiatives and stakeholders
• Can use data and operating results to prioritise and make decisions
• Have experience with customer-, contract-, operations- or business responsibility
• Communicate clearly and professionally across levels
• Take responsibility, create progress and follow decisions through

What do we offer?

You will have a central leadership role with responsibility for an important delivery and the opportunity to influence both the customer relationship, the organisation and the contract7s development. You will become part of ISS7 leadership community and gain access to professional sparring and specialist competencies across the organisation.

• Attractive pension and health scheme
• Courses and further education
• Opportunity for professional and personal development
• Opportunity to rent holiday homes in Denmark and abroad
• An leadership community where both the professional and social aspects are prioritised

Application

If this position sounds like something for you, please send your CV and your motivated application no later than 31 October 2026 . We conduct interviews on an ongoing basis.

If you have questions about the position, you are welcome to contact Morten Nørkær Mikkelsen, Segment Director at tel. 28 44 59 46 or email: [email protected]

We look forward to hearing from you.

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